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7 years ago

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Echostar 19

Hi I'm new here. Recently I've had an awful time with Hughesnet. Roughly out the past 40 days, I've only had service for 20. The service tech was Alex and he was wonderful. Yesterday he was here ...

Performance

4Him

New Poster

7 years ago

Thank you very much Jay!

Jay

Moderator

7 years ago

I'm happy to help! Please feel free to reach out if you have any additional questions or concerns.

-Jay

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Recently I've had an awful time with Hughesnet. Roughly out the past 40 days, I've only had service for 20. The service tech was Alex and he was wonderful. Yesterday he was here ...","body@stringLength":"482","rawBody":"

Hi I'm new here. Recently I've had an awful time with Hughesnet. Roughly out the past 40 days, I've only had service for 20. The service tech was Alex and he was wonderful. Yesterday he was here after permently solving my problem. As he was leaving he said that I was going to be upgraded to echostar 19. How does this happen? Do I need to call and set this up? Who does this? I was on my way out and didn't think to ask.

","kudosSumWeight":0,"postTime":"2019-01-17T07:17:02.057-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108645_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3260},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:108645":{"__typename":"Conversation","id":"conversation:108645","solved":true,"topic":{"__ref":"ForumTopicMessage:message:108645"},"lastPostingActivityTime":"2019-01-18T08:57:01.910-05:00","lastPostTime":"2019-01-18T08:57:01.910-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:108645":{"__typename":"ModerationData","id":"moderation_data:108645","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:108645_1":{"__typename":"Revision","id":"revision:108645_1","lastEditTime":"2019-01-17T07:17:02.057-05:00"},"ForumReplyMessage:message:108706":{"__typename":"ForumReplyMessage","id":"message:108706","conversation":{"__ref":"Conversation:conversation:108645"},"author":{"__ref":"User:user:68632"},"revisionNum":1,"uid":108706,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Echostar 19","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:108706"},"parent":{"__ref":"AcceptedSolutionMessage:message:108701"},"body":"

I'm happy to help! Please feel free to reach out if you have any additional questions or concerns.

\n\n

-Jay

","body@stringLength":"133","rawBody":"

I'm happy to help! Please feel free to reach out if you have any additional questions or concerns.

\n\n

-Jay

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Hello 4him,

\n\n

We have two satellites that we use to provide Gen 5 services, the Echostar 17 and the Echostar 19. The technician simply meant that he was going to repoint your dish from Echostar 17 to Echostar 19. The technician was able to do this during his visit so there is no need for you to worry about scheduling another appointment.

\n\n

-Jay

\n\n

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Hello 4him,

\n\n

-Jay

\n\n

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Thank you very much Jay!

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Thank you very much Jay!

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