Forum Discussion

CNS's avatar
CNS
Sophomore
5 years ago

EMAIL not going out from emClient

In recent days or a week or so my email is not going out from using the emclient email client. I am able to receive email.  It fails for 2 different accounts but worked recently and I have made no ch...
email
Performance
smtp
  • CNS's avatar
    CNS
    5 years ago

    It looks like the email client has recommended a solution that works, and appears to be working now.

    One of the options in the SMTP setup is "Use SSL on a special legacy port".

     

    I'm not sure what the means, in detail, but it worked when changed.


    Thanks for everyone's help and for your patience with my ignorance.

CNS's avatar
CNS
Sophomore

these error messages:

both with and without SSL security enabled

8:13:31 AM "Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."
8:13:31 AM at MailClient.Protocols.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
8:13:31 AM at MailClient.Protocols.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
8:13:31 AM at MailClient.Commands.Command.Process(WorkerStatus status)

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

This is beyond my knowledge of this stuff.  I wonder if MarkJFine could translate what this all means.  EDIT: Again, you may want to post these errors on the product's website.

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    Honestly, I don't understand the problem if the SSL port being used is the one specified. I have no issues using any of the standard clients here.

     

    For HughesNet POP (I don't recommend using IMAP):
    POP incoming: mail.hughes.net, 995

    POP outgoing: smtp.hughes.net, 465

    For anyone else, you'd have to consult their instructions.

     

    Other than that, the developer of the client may not have allowed for enough of a timeout window. That sometimes happens as well and might not account for latency on satellite.

     

    • CNS's avatar
      CNS
      Sophomore
      5 years ago

      I tried those port settings with and without SSL.  Same errors.  Also posted on emClient support page.  

      Baffling.

      Is there anything else that can be affecting hughesnet server connection?   Same email client works for gmail and for another domain (all going through my satellite connection).  and I can send/receive hughesnet email from cell phone and webmail.


      Definitely email client and hughesnet send only related.

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        An earlier post you made said: "SMTP is configured for port 587". I believe you have to have SSL on HughesNet as with most email these days.

         

        Also, the port should be 465 for SSL, not 587 as you stated. You may want to double check again. You may want to ensure that authentication is set to use the same the receive setting.

         

        Another thought: You might want to make sure your outgoing certificate settings aren't messed up. First try with no certificate with neither any signing algorythm nor any encryption engaged.