Forum Discussion

aria's avatar
aria
New Poster
2 years ago

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

aria's avatar
aria
New Poster
4m ago
 

 

i do not use any smart devices do not have TV or any of those things you mentioned. No new programs  and have malwarebytes premium and all scans are clear.

I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.

i live in off grid  system and turn computer off every night to save electric.

using internet no more than usual .

Also had to buy more tokens and was supposed to get free ones which never got

First got one for 5 GB and that did not help then got one 10 GB and still did not help so got another 5 GB  all since Aug 21 and never received the free ones .

The modem has problems.

 

maratsade's avatar
maratsade
Distinguished Professor IV
2 years ago

aria 

The HughesNet reps are around M-F during business hours, and hopefully one of them will reply to you tomorrow. They can run remote diagnostics on your modem (your modem needs to be plugged in and turned on for this to work) and check on status of the modem you were told you were being sent. I hope everything resolves quickly for you.