I tried talking to tech support and was advised could not replace modem until it completely failed and that I should just shut off pc. The last time the red power light went red modem stopped working and did not have internet for three weeks. I live in a forest fire area and if no internet there is no way to get evacuation warnings or check on where fire is at as I do not get cell phone service where I live so depend on internet for warnings .I have land line phone service but have a hearing disability and do not heat clearly on phone and land line service not reliable. Would like to replace modem before something happens. I even offered to buy a modem but told no I could not do that but would have to wait until modem went out . Please advise Thank you
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