About aria

so in trying to respond and thought that i should send by private message was told that I had reached the limit of sending a private message. So will try here  and below is a copy of message recently sent. As the last message from you was sent as a private message I thought that that is the way I am supposed to respond . Hughes webmail response was message sent failed to deliver. So will try here.    there was no response. Right in the middle of sending email hughes web mail does not respond and then get message your session has expired. This happens everyday two or three times and have to resign in. So at times when I thought an email was sent  maybe it is not or the repair company just does not do emails no matter what they have said. So just have to live with a modem that shows signs of potential problems not working. All I can hope for is that it keeps working until forest fire season is ended as this is the only way I can get evacuation warnings is with the internet email. I need to do some research into any other internet provider available in my area I thank you for all the help you have given me . I have learned how to post and send private messages. Knowledge is great to have. Aria           ... View more

I copied the email ,this is what the email message is DO_NOT_REPLY@hughes.com Dear *Redacted*, Thank you for ordering HughesNet®. Your installation appointment details are listed below as well as the contact information for your certified technician. Your Install is Scheduled for: September 09, 2023 Your technician will arrive between: 11 a. m. and 2 p. m. Technician's Name and Phone#: *Redacted* Distributor's Name and Phone#: *Redacted* Site Account Number (SAN): *Redacted* You may receive a phone call or text message from the technician to reconfirm your appointment. You can also call the assigned technician if you need to update your appointment or ask any questions regarding your installation. If you are unable to reach the technician's company for any reason, please contact the assigned Distributor listed above. Check out our Install FAQs for more information. For further assistance, call Customer Care at 866-347-3292 with your Site Account Number (SAN). (Please do not reply to this email because the mailbox is not monitored.) Thank you again for ordering HughesNet!   As the FAQs they listed when I checked on to see if I could get more information it was all about getting a whole system .     ... View more

    Remy Why did I just receive a email from HughesNet thanking me for ordering hughes net and are coming to install my Hughes Net system. Someone is under the impression that  I ordered Hughes Net and as they already have my credit card number on file will I get charged  for another system I only ordered repair service. Okay now its enough. I am 82 on Friday and on social security and will stop anyone from installing this  and yes I am very capable of doing that .I   I did get your private message and will follow your instructions. I really thank you so very much for all your help and kindness. I will do my best to get through this.   ... View more

Remy thank you and everyone trying ti help. Go ahead and just set a dating .Without being able to directly contact repair it could be very hard to locate my property. As this is a very rural area and many roads are not marked. i usually have to make arrangements to meet someone and then they follow me to my home. The road is about 14 miles from nearest town and them 3 miles up a dirt road that at times looks like a trail through a forest. Coordination of time  is important to connect so without phone use that is only by email at this time.  Cell phone service is not available in a lot of the area. I do not have cell phone service where I live. GPS or google maps are inaccurate in rural areas . I will be surprised if they find my place . I  will unlock my gate on the date of service given . ... View more

why am I having so much problem posting a reply that never shows up I am just now learning how to do this I must be doing something  wrong . so where did my post go . I wanted to respond with information about contact date but it seems as if information just vanished. I clicked on reply and typed information and clicked post and nothing has shown up. this whole thing is getting very frustrating and stressful. Please advise ... View more

 I received and email from  Hughes Net community  ' Did I get the answer I needed" at the bottom of the message was a place to reply so I did and it was returned.  Your repair service will not allow me to reply so that an appointment can be made as they insist that I can only reply by phone and land line phone service is down and I do not hear clearly on phone they will not allow email communication so cannot get any needed repair.  I tried to send them email message as to why I cannot use phone to set up an appointment and The reply was do not send email only use phone.This is so asinine stupid that what kind of repair will I get. I have paid many months of quick repair service all for nothing as now nothing. So there is no way to get repair so it seems that I am forced to abandon Hughes Net if It is impossible to get repair service ... View more

no more than usual. I did finish watching a webinar that was started before but no more that usual, Yesterday after contacting you with the problem suddenly seemed to stop using an excessive amount . I usually do not use up all my monthly amount and rarely have to buy a very small tokens to get me through. My modem was supposed to be replaced over a year ago and was told that one was sent but never got it. Then was charged for one but was able to remove the charges. This time i bought 5 gb as that should have been enough but no so i bought another 10 gb just in case and that went very fast so then bought another 5gb and suddenly there was only 600 plus mb left. I bought more that I use in a month and it all only lasted about six days. I also bought the tokens with free ones equal to what I bought . All this should have been more that enough. My modem gets turned off at night due to off grid electric by hydro and solar and when turning it on in the morning the top light started turning light red which was why modem was to be replaced Now when turned on it is very bright red which I was told was due to heating up but cannot be heating up when it had been off for over twelve hours I do not hear very well over phone and only have a land line phone so communication needs to be through email. I would really like the free tokens promised. ... View more

  aria New Poster In response to maratsade 4m ago     i do not use any smart devices do not have TV or any of those things you mentioned. No new programs  and have malwarebytes premium and all scans are clear. I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it. i live in off grid  system and turn computer off every night to save electric. using internet no more than usual . Also had to buy more tokens and was supposed to get free ones which never got First got one for 5 GB and that did not help then got one 10 GB and still did not help so got another 5 GB  all since Aug 21 and never received the free ones . The modem has problems.   Add tags ... View more

i do not use any smart devices do not have tv or any of those things you mentioned. No new programs  and have malwarebytes premium and all scans are clear. I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it. i live in off grid  system and turn computer off every night to save electric. using internet no more than usual . Also had to buy more tokens and was supposed to get free ones which never got First got one for 5 gb and that did not help then got one 10 gb and still did not help so got another 5 gb  all since aug 21 and never received the free ones . The modem has problems.   ... View more