Forum Discussion

aria's avatar
aria
New Poster
2 years ago

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

aria's avatar
aria
New Poster
4m ago
 

 

i do not use any smart devices do not have TV or any of those things you mentioned. No new programs  and have malwarebytes premium and all scans are clear.

I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.

i live in off grid  system and turn computer off every night to save electric.

using internet no more than usual .

Also had to buy more tokens and was supposed to get free ones which never got

First got one for 5 GB and that did not help then got one 10 GB and still did not help so got another 5 GB  all since Aug 21 and never received the free ones .

The modem has problems.

 

Remy's avatar
Remy
Moderator
2 years ago

aria,

 

Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

 

It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

 

Thanks,

Remy

  • aria's avatar
    aria
    New Poster
    2 years ago

    no more than usual. I did finish watching a webinar that was started before but no more that usual,
    Yesterday after contacting you with the problem suddenly seemed to stop using an excessive amount .
    I usually do not use up all my monthly amount and rarely have to buy a very small tokens to get me through.
    My modem was supposed to be replaced over a year ago and was told that one was sent but never got it.
    Then was charged for one but was able to remove the charges.
    This time i bought 5 gb as that should have been enough but no so i bought another 10 gb just in case and that went very
    fast so then bought another 5gb and suddenly there was only 600 plus mb left.
    I bought more that I use in a month and it all only lasted about six days.
    I also bought the tokens with free ones equal to what I bought .
    All this should have been more that enough.
    My modem gets turned off at night due to off grid electric by hydro and solar and when turning it on in the morning the top light
    started turning light red which was why modem was to be replaced
    Now when turned on it is very bright red which I was told was due to heating up but cannot be heating up when it had been
    off for over twelve hours
    I do not hear very well over phone and only have a land line phone so communication needs to be through email.
    I would really like the free tokens promised.

    • Remy's avatar
      Remy
      Moderator
      2 years ago

      aria,

       

      Thanks for following up! I will have additional tokens added free of charge to attempt to help out. The technician should have equipment handy to help with the modem!

       

      Thanks,

      Remy

  • aria's avatar
    aria
    New Poster
    2 years ago

     I received and email from  Hughes Net community  ' Did I get the answer I needed" at the bottom of the message was a place to reply so I did and it was returned.

     Your repair service will not allow me to reply so that an appointment can be made as they insist that I can only reply by phone and land line phone service is down and I do not hear clearly on phone they will not allow email communication so cannot get any needed repair.  I tried to send them email message as to why I cannot use phone to set up an appointment and The reply was do not send email only use phone.This is so asinine stupid that what kind of repair will I get.
    I have paid many months of quick repair service all for nothing as now nothing.

    So there is no way to get repair so it seems that I am forced to abandon Hughes Net if It is impossible to get repair service

    • Remy's avatar
      Remy
      Moderator
      2 years ago

      aria,

       

      Thank you for following up! I'm sorry to hear that we're having trouble finding a date. Do you have certain days or times throughout the week that you will be available for a technician to come out? I will go ahead and have the calls made for you to make sure we get someone to your location!

       

      Thanks,

      Remy

      • aria's avatar
        aria
        New Poster
        2 years ago

        why am I having so much problem posting a reply that never shows up I am just now learning how to do this

        I must be doing something  wrong . so where did my post go .

        I wanted to respond with information about contact date but it seems as if information just vanished.

        I clicked on reply and typed information and clicked post and nothing has shown up.

        this whole thing is getting very frustrating and stressful.

        Please advise