Forum Discussion
Extremely slow speeds!! No answers.
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
i sympathise with you, because the system is expensive, and if you pay all that money and then your system doesn't run to your satisfaction, you want to do something about it. I hope you will do something about it so we can move on from this impasse and actually get you help, which is what this site is about.
One thing you can do is provide a detailed account of the issues you are experiencing. You may be asked to perform some tests so your case can be escalated. But the mods will work with you, if you work with them, and they will do their best to help you.
Best of luck to you, and God bless.
robinloraditch wrote:This was basically my last resort to post here. I debated on doing so, because there are a few on here that always pop up telling the original poster...Oh you're complaining or ranting, or if you dislike it go someplace else...And so forth. Yeah I ranted a bit, but for good reason. I have gotten nowhere with customer support or techs. I asked once to have my call escalated due to my issues and was basically told it didn't warrant escalation. I have had speeds so slow that testmy couldn't even run it, and most times taking 8 minutes or more to test download speeds. I am one to hardly ever complain about anything. But when you pay your hard earned money for a service, and that service doesn't perform and you're told...meh it's satellite internet so it's gonna be slow and expensive(yes the last tech told me that) then yes, I think at some point a person should speak up. So if me expressing a need to have something done, and needing help beyond tech support via phone in, which always makes me become the one doing all the same old stuff and wasting hours of my time, is an issue for some...Then just don't respond to my post or others. And I agree with you Reggie, I seen it all to often with a few on here always posting on threads made by customers, and they're no help, but just want to tell them they're complaining, or read your contract and so on, or cancel your service. I just want what I pay for, that is not hard to comprehend.
Here are some most recent results from in over in the morning. I am not a rude person, nor was I trying to be. But all I do is run tests, reset modems, and waste countless hours with tech support. It takes so long to do all this with slow speeds, and just uses up so much data trying to do things at way slower speeds, because most times...buffering. And that eats data as well. I am just going to wait till my data resets..so I can do it all over again with more detailed info
Holy cow; that' s slow. Could you post the URL to your results page? That's a very useful record with lots of info the HN engineers can dig into and use to figure out what's going on with your site.
It is quite silly that you use a system label (in this case, Professor) as an insult, but your attitude is not surprising, as you have exhibited your mean spiritedness often. It's just silly and childish.
Instead of constantly undermining the work some of us do here, why don't you join us? Why don't you provide any help whatsoever? It seems your only job here is to undermine and criticise
I'm sorry I forgot only the Mods & the ELITE have a right to have an opinion.
Hopefully that helps
The more infomation you are able to provide the better.
Ok, so within a week of getting our service, we called Hughesnet twice with speed issues. Did the basic 3 speed tests, unplug everything...you get the idea lol. At the couple hours on the phone mark, I just asked the phone rep could we just end the call because we were at a stand still. About a week and a half later, called again and thought I would get some news or figure out what the issues were. Had to do everything all over again, and at one point the rep said they were going to file a ticket with advanced support, and I would hear back with 72hrs. So we wait, and wait....And it was well over a week before we heard back, only to uncheck my ipv6 and I didn't really see any results. I gave it a month and called back, because we also noticed out modem running like it was transmitting data, when nothing was connected via wifi nor ethernet cables. The rep had me do all the usual things again, and while on the phone, I told him I was disconnecting the laptop from internet, and he verified nothing was connected to the modem. Well after an hour..bam, a half a gb was gone. I told him I thought we had a leak since day one..And after talking about it, he said it was the modem leaking. New modem came, set it all up, a d was a little better for about a week or so, and back to slower speeds. And again, we could leave and be gone for the whole day, nothing connected and our data would reflect usage, once about 2gb in one day. Called about it again and the guy just basically told me, hey it's satellite internet and it's not that great at reliability, and it was expensive compared to cable, with getting your money's worth. It was a more or less, you just gotta cope with it kinda call, and didn't escalate or really seem to care about the situation. So I decided I would just start documenting my issues and that's what I have done so far. I just don't want to keep calling and doing and hearing the same old thing. So, I am not ranting this time lol, I am providing as much info from day one till now, so that maybe these issues can be figured out, because we really are just wasting our time and money at this point.
Thank you
robinloraditch wrote:Thank you
You are welcome. I just hope it helps.
It's not about opinions, Reg, it's about attitudes. You are demeaning the process and your fellow subscribers with your judgmental attitudes and responses.
Reggie wrote:
I'm sorry I forgot only the Mods & the ELITE have a right to have an opinion.
I know my internet is reduced for a few more days, but it is nowhere near the 1-3mb as advertised
maratsade wrote:It's not about opinions, Reg, it's about attitudes. You are demeaning the process and your fellow subscribers with your judgmental attitudes and responses.
Reggie wrote:
I'm sorry I forgot only the Mods & the ELITE have a right to have an opinion.
But you can belittle almost every new person that posts to the forum. You know the first post is more rant than itis asking for help. Still you think it is ok to treat to your type of help. You tell them if they don't like the service just leave.
Alot of help there.
This test was just done a few minutes ago
Please run all future speed tests while signed into an account that you've created at testmy.net and then post the URL to your testmy.net results page instead of running individual tests and posting pictures of the results. The reps need to be able to view all of your test results at testmy.net on your results page. This will allow them to spot any patterns as well as see the aspects of individual tests, which they need to be able to do..
The full instructions for the testing procedure is here.
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
Sorry this is all you see, Reg.
Reggie wrote:But you can belittle almost every new person that posts to the forum. You know the first post is more rant than itis asking for help. Still you think it is ok to treat to your type of help. You tell them if they don't like the service just leave.
Alot of help there.
If you could post the URL to your results page, that'd speed things along, Robin.
robinloraditch wrote:
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
robinloraditch wrote:I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
The pictures you've provided don't reflect that, as they don't show a name where the User line is. But, if that's the case, please provide your testmy.net results page URL, as the reps will need that link to view your tests. To do so, click on "My Results" while signed into testmy.net, copy the URL, then paste it into a reply here.
I understand you're trying to get some resolution. I'm trying to help you to do that.
I apologize, when i disconnected my modem and reset my tablet, it logged me out.
Thankfully, Testmy.net keeps your results, so whenever you log in again, you can get the URL again. :)
robinloraditch wrote:
I apologize, when i disconnected my modem and reset my tablet, it logged me out.
robinloraditch wrote:I apologize, when i disconnected my modem and reset my tablet, it logged me out.
For now I think it would be best if I left this thread. I did not mean to hijack your chance to recieve help.
Good luck to you.
Reggie
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
- We have had to buy landline in order to make & receive calls. We cannot watch Netflix since programs buffer every 2 minutes & forget about a Hulu ur Prime’s, which we are paying for. We would quit Hughes but do not have any other choice due to where we live
Currently streaming is deprioritised, so it may not work well for most people, if at all. Since you can't leave the service, have you considered asking for specific help for your issues here? You'd have to create a new post under Tech Support.
We have had to buy landline in order to make & receive calls. We cannot watch Netflix since programs buffer every 2 minutes & forget about a Hulu ur Prime’s, which we are paying for. We would quit Hughes but do not have any other choice due to where we live
