Forum Discussion
Extremely slow speeds!! No answers.
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
Please run all future speed tests while signed into an account that you've created at testmy.net and then post the URL to your testmy.net results page instead of running individual tests and posting pictures of the results. The reps need to be able to view all of your test results at testmy.net on your results page. This will allow them to spot any patterns as well as see the aspects of individual tests, which they need to be able to do..
The full instructions for the testing procedure is here.
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
