Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
12 months ago

Footer links issue

Mods, the footer links on every page link to the page one is already on.    Examples:   If I'm on https://community.hughesnet.com/t5/Tech-Support/Data-Usage-With-Jupiter-3/td-p/141479, all the li...
Footers gone bananas
Performance
Amanda's avatar
Amanda
Moderator
12 months ago

Hey maratsade,

 

Thanks for bringing this to our attention. I sent your experience to our web developers to inquire on if there was some temporary known issue that was worked out or a symptom of something else. I will provide an update when I receive the reply. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    12 months ago

    Cheers, Amanda!

     

    When I mouseover the links, I see the link to the page I'm currently at.  All 4 of the links in the footer point to the page I'm currently at. 

    Clicking on the links now takes me to where they're supposed to go. This wasn't happening when I posted last night; clicking took me to the page I was already on. 

     

    If I right click on the link and copy the link address, I get the link for the page I'm currently on. For example, right clicking on "Legal" yields https://community.hughesnet.com/t5/Tech-Support/Footer-links-issue/m-p/141537#.  Same for the other 3. Happening on all browsers, regular and incognito, and on HN and other networks. 

    • Amanda's avatar
      Amanda
      Moderator
      12 months ago

      Hey maratsade,

       

      I'm hearing it is a little tough trying to replicate when it is working. However, is it possible when you initially had this issue, you were right clicking to open in a new tab, but when you tried again later, you left clicked? I am able to replicate your link redirect issue by right click+new tab in Chrome. 

       

      I do also see what you mean about the hyperlinks not reflecting the right url. I am not sure if that is something the community team can fix or if we need to have it done within the broader scope of our site. When I go to https://my.hughesnet.com/en/support/faq and reach the footer there, all the links show "https://my.hughesnet.com/en/#" when hovering/copying. However! When I right click+new tab those links, they go to the right pages! What an odd set of events. Will keep digging, thanks again for letting us know!

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        12 months ago

        Amanda , the first time I noticed the issue and posted the OP, I had both right clicked and left clicked, and both actions were redirecting me to the page I had clicked from. Later, when GabeU posted, the issue had almost solved itself. I could left click but not right click. 

         

        The issue persists for right clicking on all the browsers I've tried. It works for left clicking, though.

         

        Solving this may be more trouble than it's worth, and so I'm fine if it doesn't get solved or if the community team doesn't want to deal with it. 😊 It's just a curious issue because it didn't use to happen. 

         

        I've also bookmarked the links (and I know the link for the legal node by heart....LOL).

         

        My plan was to refer subscribers to the footer as a shortcut to the the linked pages, but I can just post the relevant link. 

         

        Thank you very much for all the help, especially for helping on what's no doubt a very minor issue. 🤪