Forum Discussion
gateway and acceleration problems
My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've veri...
Good morning macsretandme,
That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.
Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.
Hi macsretandme,
Welcome to the community and thank you for posting and sharing your screenshots, these help. I ran diagnostics on your site and currently all shows well with the HughesNet equipment.
When you said "it came back absolutely fine until the next "cycling"???" does that mean you power cycled your modem to regain connectivity? If not, does power cycling the modem make a difference? What I mean is to disconnect the modem's power cord from its power brick for half a minute before reconnecting. Please let me know if the disconnects persist after that.
I will escalate your case to engineering in the meantime and post back once I have any additional instructions or updates for you.
Your cooperation, patience, and understanding are much appreciated.
the "cycling" I'm referring to seems to be a pattern of connection/association with the server in Salt Lake City. Connection performance will be absolutely fine, start declining, out altogether, then suddenly restored all in the same web browsing session and repeating the problem pattern about 10 - 15 minutes after continuing browsing. Almost like a looping effect. Everything I can think to test on this end with equipment checks out fine. Running windows 7, Firefox Browser 57, Netgear wireless router, all operating normal, even when eliminating router, the problem persists. My modem is an HT1100 Gen4, not ready to commit to Gen5 w/2 yr contract. Disconnecting the modem from the power/computer and starting fresh does not correct the problem.
Good morning macsretandme,
Thank you for the clarification, I will include this in my escalation report. Once I have an update for you I will post back.
Your patience and understanding are much appreciated.
Good morning macsretandme,
Thank you for the clarification, I will include this in my escalation report. Once I have an update for you I will post back.
Your patience and understanding are much appreciated.
I don't know how. I don't know why. Nothing done but browsing on this end, but this morning and now my connection/association state is running smoothly and without a problem. Did someone on your end do something? If so, can't thank you enough. Please feel free to pull whatever info you need from my acct./system. If it starts up again, I'll contact you.
Hmm that sounds good, I haven't heard back from engineering after I sent the escalation. Let's keep an eye on the performance, and keep me informed on how it goes this weekend. If all continues to go well I can let engineering know.
Update of weekend connection. So far so good still. Good connections no acceleration errors no gateway problems. I guess if it starts up again I will contact you again. Thank you for your attention on this. Again please feel free to pull any info needed from my account to help if needed for others with the same problem. Merry Christmas.
Good morning macsretandme,
That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.
Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.
