No problem, I will PM you :)
Amanda, thank you for your prompt and thorough response and for the options you presented. Liz scheduled a service provider site visit for tomorrow (10/3) to evaluate my situation/other issues so I will proceed with that and see what they say. I will reconnect on this topic after the visit unless for some reason the site visit voids your offers; if this is the case, please let me know asap and I will cancel the site visit. - Ian
I am sure the offer will still be valid as it is a result of misinformation during a sales call, and not because of performance.
