Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
7 years ago

GEN 5 Speeds decrease quickly

Back in May I upgraded to gen 5, pretty much when it was available in my area and I understand inital speeds 44.5M would not last long. FF to this month and I'm haiving 2 isuses, 1) is my speeds have drasicaly been reduced - no changes on my end, I have an open ticket with tech support that tells me from the Sat to my model is 44 M still but my speed tests, with windows 10 desktop getting at best 1.7M, wifi tests are about the same. last test was a laptop using the 2g WIFI, it could not see the 5G network, then the same device on the ethernet port. below are my results. can someone address these slowdowns, I cannot stay connected to work any longer due to these terrible connection rates. 

01/25/2018 04:04 PM
 
1949
 
2766
 
Yes
 
01/25/2018 04:03 PM
1342
3252
Yes
01/25/2018 04:01 PM
2092
2943
Yes
01/18/2018 03:45 PM
15417
3160
Yes
01/18/2018 03:10 PM
16208
3172
Yes
01/18/2018 03:07 PM
17146
3012
Yes
01/18/2018 02:44 PM
2201
3296
Yes
01/18/2018 02:24 PM
1330
2560
Yes
01/18/2018 02:23 PM
517
2996
Yes
01/17/2018 04:25 PM
1279
2485
Yes
01/17/2018 04:24 PM
1804
2456
Yes
06/16/2017 06:17 AM
33218
32956
Yes
06/10/2017 06:42 AM
44061
3093
Yes
05/23/2017 04:05 PM
44844
3580
Yes
Performance
  • Liz's avatar
    Liz
    7 years ago

    Thank you for the update, Carmen! :) Feel free drop by the community again if you have any other concerns, we're here to help.

     

    • kyjeff's avatar
      kyjeff
      New Poster
      7 years ago

      I am having the same problems, Upgrade they said, its all better they said, NOT, I dont use it much but when I do I want it to work correctly

      • caglecowgirl1's avatar
        caglecowgirl1
        New Poster
        7 years ago

        I came in with Gen 5 and my speeds are horrible.  I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE.  Am i wrong or not reading these correct?

        Robin Cagle

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Good morning Pete_Vit,

       

      Thank you for posting and providing your speed tests. I've pulled up your account, will run remote diagnostics on your site, and review your case notes.

       

      Your cooperation, patience, and understanding are much appreciated.

       

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Hi Pete_Vit, 

         

        After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.

         

        Please let us know how the site visit goes.