Forum Discussion
GEN 5 Speeds decrease quickly
Back in May I upgraded to gen 5, pretty much when it was available in my area and I understand inital speeds 44.5M would not last long. FF to this month and I'm haiving 2 isuses, 1) is my speeds have drasicaly been reduced - no changes on my end, I have an open ticket with tech support that tells me from the Sat to my model is 44 M still but my speed tests, with windows 10 desktop getting at best 1.7M, wifi tests are about the same. last test was a laptop using the 2g WIFI, it could not see the 5G network, then the same device on the ethernet port. below are my results. can someone address these slowdowns, I cannot stay connected to work any longer due to these terrible connection rates.
01/25/2018 04:04 PM | 1949 | 2766 | Yes |
01/25/2018 04:03 PM | 1342 | 3252 | Yes |
01/25/2018 04:01 PM | 2092 | 2943 | Yes |
01/18/2018 03:45 PM | 15417 | 3160 | Yes |
01/18/2018 03:10 PM | 16208 | 3172 | Yes |
01/18/2018 03:07 PM | 17146 | 3012 | Yes |
01/18/2018 02:44 PM | 2201 | 3296 | Yes |
01/18/2018 02:24 PM | 1330 | 2560 | Yes |
01/18/2018 02:23 PM | 517 | 2996 | Yes |
01/17/2018 04:25 PM | 1279 | 2485 | Yes |
01/17/2018 04:24 PM | 1804 | 2456 | Yes |
06/16/2017 06:17 AM | 33218 | 32956 | Yes |
06/10/2017 06:42 AM | 44061 | 3093 | Yes |
05/23/2017 04:05 PM | 44844 | 3580 | Yes |
Thank you for the update, Carmen! :) Feel free drop by the community again if you have any other concerns, we're here to help.
Good morning Pete_Vit,
Thank you for posting and providing your speed tests. I've pulled up your account, will run remote diagnostics on your site, and review your case notes.
Your cooperation, patience, and understanding are much appreciated.
thank you Liz, I've tried multiple devices, different types of connections, all show about the same speed, I'll try again tonight when I get home (4:30) Central
I am having the same problems, Upgrade they said, its all better they said, NOT, I dont use it much but when I do I want it to work correctly
I came in with Gen 5 and my speeds are horrible. I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE. Am i wrong or not reading these correct?
Robin Cagle
