Forum Discussion
Gen 5 Problems!
Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
I guess I am just screwed until the God of gen 5 decides to fix the problem. Thanks for the contract point that I did not receive at time of my instillation. I am chained to the oar so I will row well and live until I can break the chains of my bondage. Seriously these days are are sad example of how monopolies have ruined the country and the world. I don't doubt the company wants the system to not work "out of the box" but it doesn't always work out these days. What my compliant is. They keep advertising the product even if it is currently defective and does not meet minimum standards for many unknowing customer victims. Aside from fixing this I think it would show some class and courage for Hughes to suspend advertising for this product until "ALL" the 'Bugs" are fixed! I know that CEO's of this day and age are just not the caliber of integrity from the past. That said I am back to my oar until I get another lash from our masters.
After a couple years of poor Gen4, they assured us that Gen5 would fix it, with a 2 year contract requirement, of course!!
It's worse now than it's ever been, and I've spent literally days on the phone and in chats with engineers. Techs have been out here many times, and have even flatly refused to show up, stating emphatically that the issue is with the service, not the hardware. So we call for support, and after hours on a call, the promise to 'call you back'. Of course, the call comes when you're at work, and can't run additional tests for them.
And so the issue quietly goes away and is never resolved. Until you get so frustrated with poor performance that you contact them again and it's the same old song and dance all over again.
These guys have quite a racket going on. If they can get you into signing a contract, rest assured that cashing your check is their primary concern. Usable internet isn't even on the radar.
