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singingfalls's avatar
singingfalls
Sophomore
8 years ago
Solved

Gen 5 Problems!

I've called five times today. My service on Gen 5 has been degraded since its install. Where do I go from here? I've had my case elevated to advanced tech support three times. Mid November they test ...
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    Good morning,

     

    I spoke with our engineering group this morning and they let me know that this should be cleared up now. I will be monitoring your system throughout the day, but please let me know if it comes back up.

     

    Thanks,

    Amanda

Amanda's avatar
Amanda
Moderator
8 years ago

Hello singingfalls,

 

 I am very sorry that you have had so much trouble and am sure that we can resolve this for you. I have already escalated your account to a network engineer to investigate because I do see an issue happening in the backend. I understand it is frustrating and we will have this fixed as soon as possible. We will apply a full month of service credit to your account and I will get back to you here when our engineers have provided me an update. It should not be very long. Once again we apologize and appreciate your patience.

 

Thank you,

Amanda