Forum Discussion
GEN 5 Speeds decrease quickly
- 8 years ago
Thank you for the update, Carmen! :) Feel free drop by the community again if you have any other concerns, we're here to help.
- Liz8 years agoModerator
Good morning Pete_Vit,
Thank you for posting and providing your speed tests. I've pulled up your account, will run remote diagnostics on your site, and review your case notes.
Your cooperation, patience, and understanding are much appreciated.
- Pete_Vit8 years agoSenior
thank you Liz, I've tried multiple devices, different types of connections, all show about the same speed, I'll try again tonight when I get home (4:30) Central
- Liz8 years agoModerator
Hi Pete_Vit,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.
Please let us know how the site visit goes.
- Pete_Vit8 years agoSenior
Liz wrote:Hi Pete_Vit,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.
Please let us know how the site visit goes.
thank you Liz - I'll let you know
- kyjeff8 years agoNew Poster
I am having the same problems, Upgrade they said, its all better they said, NOT, I dont use it much but when I do I want it to work correctly
- caglecowgirl18 years agoNew Poster
I came in with Gen 5 and my speeds are horrible. I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE. Am i wrong or not reading these correct?
Robin Cagle
- GabeU8 years agoDistinguished Professor IV
kyjeff and caglecowgirl1
To address the issue you are having, and to keep your individual issue separate, please start a new post, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.
Or...
Please click the following link to start the new post... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
Related Content
- 5 months ago
- 4 months ago
- 2 months ago
- 2 years ago
- 4 years ago