Gen 5 speeds extremely slow

tim_laura

First, the gateway question.  The gateway is the collection point for your signal on the other side of the satellite.  If you think of the satellite as a mirror (which it sort of is), your HughesNet signal goes from your dish to the satellite, then back down to a gateway on earth, then onto the internet, then everything in reverse, back to your dish.  Each gateway handles a number of beams, and they can be anywhere in the US.  I'm in NY state, yet my gateway is in Oregon, clear on the other side of the country.  

Now, your computer.  Being that you are that close to the modem it's unlikely it's a range issue, which is one of the things I was thinking could be the problem.  

Regarding your laptop and what radio you can connect to, it's hard to tell, as the Inspiron 15 3000 has a number of models, with some of them having the ability to connect to only the 2.4Ghz radio, and others the ability to connect to both the 2.4Ghz radio and 5Ghz radio.  The 5Ghz radio can be faster, but the 2.4Ghz radio has better range.  

You can tell which radio you are connected to by the initial part of its name.  In your connection you should see it start with either hug2 or hug5, and this denotes which radio your WiFi is utilizing.  To see which one it is, click on the little quarter bullseye looking icon on the lower right in your taskbar.  Does your connection say hug2 or hug5?  

If you see both, one should say "Connected, secured".   This is the one you're actually connected to.  If you do see both, you could try connecting to the other to see if that makes any difference with the speed (if you're still experiencing slow speeds).  If you want to try that, click the one you're presently connected to and click "Disconnect".  Then click the one you want to connect to and click "Connect" (you'll probably want to check the box for "Connect automatically").  You're going to have to enter the password again, which is on the back of the modem.  It may ask you if you want a public or private connection.  Since it's your home internet, I would choose Private.  

If you're able to connect to the other radio, but you're still having speed problems, please reply.  Conversely, if you only see the 2.4Ghz radio, and you're still having problems (since the storm mentioned by Amanda), again, please reply, as there may be a couple of settings adjustments we could try to get the speed up.  

Edit:  I should add that you may see an entry labeled as "Hidden Network."  If you do, disregard it, as you can't connect to it.  It's specifically for the WiFi Booster sold by HughesNet, but it shows up in the available WiFi Networks on your computer.