I am in Zip 93522 and upgraded to Gen 5 on June 10th. Immediatly after the installation the signal strength showed 50 and today it has been in the low 70s. The installer used my old small dish. My do...
I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!
Thanks, I switched source Eathernet went to "Status" and set as metered on. Three qwick tests: 7.84 Miami. 15.32 Dallas and 25.96 Chicago, definitly improvement.
Hello! I'm going to try to explain this as painlessly as possible. I've stolen some graphics from our website and re-arranged them :)
First, we build a cool satellite and shoot it into space. We test it out and make sure it's working as intended then open it up to the general public. Once it's on the rocket and blasting off, we can only make adjustments to the panel angles, position, stuff like that. Most of the time the birds go up with extra equipment on board for future implementations (like the 4x4 switch on a truck). When we refer to "beams", they are technically known as spot beams but do what you think they do - "shine" down a blanket of coverage over the US to provide our services!
When you see us say things like "performance improvements" or "network changes", we're referring to changes being made in 1 or 2 places (sometimes both). One may be at the Gateway, which are manned buildings filled with hardware we use to move traffic around. There are many across America, Mexico and Canada.
The improvements or changes can come in the form of a couple of common forms like updated hardware or coding changes made at the Gateway or deployed right to your modem through a firmware update that gets automatically downloaded to your modem. These are usually reserved for small tweaks and changes.
In your case, the improvements are being made at the Gateway. I hope I was able to get that across clearly!
Glad I got across well :) maratsade - it's not required, but to my knowledge this is considered a 'best practice'. Since a gateway has to be inside of the satellite beam, this means traffic is moving back and forth all the time. Combining traffic managed by a gateway and local traffic, you'd have more congestion. Essentially, assigning a gateway outside of the customer's beam helps to increase capacity.
It should be noted that there are extra gateways in addition to the ones we normally use, which are for the purpose of redundancy in case a fiber line is cut or something happens to cause that gateway to be otherwise unusable for a period of time.
Thanks for your help Amanda. I have been monitoring my receiver signal strengh and it has been ranging from 68 to 73. My speed tests show a large variation and exceed 25Mbps in some situations. This is definitly a beneficial upgrade. I look forward to your help in the future.
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5 Upgrade Problems","id":"message:101203","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:21242"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:101203"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:101203"},"body@stripHtml({\"truncateLength\":200})":" I am in Zip 93522 and upgraded to Gen 5 on June 10th. Immediatly after the installation the signal strength showed 50 and today it has been in the low 70s. The installer used my old small dish. My do...","body@stringLength":"335","rawBody":"
I am in Zip 93522 and upgraded to Gen 5 on June 10th. Immediatly after the installation the signal strength showed 50 and today it has been in the low 70s. The installer used my old small dish. My download speeds have been below 10 Mbps. I am not very happy. I would like to get the full upgrade including the Gen 5 larger dish.
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Hello! I'm going to try to explain this as painlessly as possible. I've stolen some graphics from our website and re-arranged them :)
First, we build a cool satellite and shoot it into space. We test it out and make sure it's working as intended then open it up to the general public. Once it's on the rocket and blasting off, we can only make adjustments to the panel angles, position, stuff like that. Most of the time the birds go up with extra equipment on board for future implementations (like the 4x4 switch on a truck). When we refer to \"beams\", they are technically known as spot beams but do what you think they do - \"shine\" down a blanket of coverage over the US to provide our services!
When you see us say things like \"performance improvements\" or \"network changes\", we're referring to changes being made in 1 or 2 places (sometimes both). One may be at the Gateway, which are manned buildings filled with hardware we use to move traffic around. There are many across America, Mexico and Canada.
The improvements or changes can come in the form of a couple of common forms like updated hardware or coding changes made at the Gateway or deployed right to your modem through a firmware update that gets automatically downloaded to your modem. These are usually reserved for small tweaks and changes.
In your case, the improvements are being made at the Gateway. I hope I was able to get that across clearly!
","body@stringLength":"1728","rawBody":"
Hello! I'm going to try to explain this as painlessly as possible. I've stolen some graphics from our website and re-arranged them :)
First, we build a cool satellite and shoot it into space. We test it out and make sure it's working as intended then open it up to the general public. Once it's on the rocket and blasting off, we can only make adjustments to the panel angles, position, stuff like that. Most of the time the birds go up with extra equipment on board for future implementations (like the 4x4 switch on a truck). When we refer to \"beams\", they are technically known as spot beams but do what you think they do - \"shine\" down a blanket of coverage over the US to provide our services!
When you see us say things like \"performance improvements\" or \"network changes\", we're referring to changes being made in 1 or 2 places (sometimes both). One may be at the Gateway, which are manned buildings filled with hardware we use to move traffic around. There are many across America, Mexico and Canada.
The improvements or changes can come in the form of a couple of common forms like updated hardware or coding changes made at the Gateway or deployed right to your modem through a firmware update that gets automatically downloaded to your modem. These are usually reserved for small tweaks and changes.
In your case, the improvements are being made at the Gateway. I hope I was able to get that across clearly!
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Here are today's test results for comparison.
Individual Results
ms Mbps mi
Date/Time Ping Dn Up Distance Server Location Provider
Date/Time Ping Dn Up Distance Server Location Provider
6/25/2018 2:36 PM
726
26.78
0.65
~ 950
Chicago, IL
Speedtest.net
HughesNet
6/25/2018 2:35 PM
748
9.72
0.61
~ 200
Miami, FL
Speedtest.net
HughesNet
6/25/2018 2:33 PM
606
32.19
0.68
~ 2200
Los Angeles, CA
QuadraNet, Inc
HughesNet
6/25/2018 2:32 PM
737
11.79
0.58
~ 950
Dallas, TX
Speedtest.net
HughesNet
6/25/2018 2:30 PM
726
12.56
0.49
~ 1050
Toronto, ON
Speedtest.net
HughesNet
6/25/2018 11:07 AM
825
4.26
0.52
~ 4500
Paris
CAPACOM by Net1C
HughesNet
6/25/2018 11:06 AM
733
26.99
0.64
~ 2200
Los Angeles, CA
QuadraNet, Inc
HughesNet
6/25/2018 11:04 AM
649
16.04
0.73
~ 950
Dallas, TX
Speedtest.net
HughesNet
6/25/2018 11:03 AM
709
10.03
0.64
~ 200
Miami, FL
Speedtest.net
HughesNet
6/25/2018 7:34 AM
683
26.60
0.65
~ 50
Tampa, FL
University of South Florida
HughesNet
Definitely worth the upgrade.
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Thanks for your help Amanda. I have been monitoring my receiver signal strengh and it has been ranging from 68 to 73. My speed tests show a large variation and exceed 25Mbps in some situations. This is definitly a beneficial upgrade. I look forward to your help in the future.
Thanks for your help Amanda. I have been monitoring my receiver signal strengh and it has been ranging from 68 to 73. My speed tests show a large variation and exceed 25Mbps in some situations. This is definitly a beneficial upgrade. I look forward to your help in the future.
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Thanks, I switched source Eathernet went to \"Status\" and set as metered on. Three qwick tests: 7.84 Miami. 15.32 Dallas and 25.96 Chicago, definitly improvement.
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Thanks, I switched source Eathernet went to \"Status\" and set as metered on. Three qwick tests: 7.84 Miami. 15.32 Dallas and 25.96 Chicago, definitly improvement.
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I think that was a great explanation. Thanks Amanda
I think that was a great explanation. Thanks Amanda
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Why are the ground stations on the opposite side of the country from the user?
Why are the ground stations on the opposite side of the country from the user?
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Good morning!
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Glad I got across well :) maratsade - it's not required, but to my knowledge this is considered a 'best practice'. Since a gateway has to be inside of the satellite beam, this means traffic is moving back and forth all the time. Combining traffic managed by a gateway and local traffic, you'd have more congestion. Essentially, assigning a gateway outside of the customer's beam helps to increase capacity.
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It should be noted that there are extra gateways in addition to the ones we normally use, which are for the purpose of redundancy in case a fiber line is cut or something happens to cause that gateway to be otherwise unusable for a period of time.
Glad I got across well :) - it's not required, but to my knowledge this is considered a 'best practice'. Since a gateway has to be inside of the satellite beam, this means traffic is moving back and forth all the time. Combining traffic managed by a gateway and local traffic, you'd have more congestion. Essentially, assigning a gateway outside of the customer's beam helps to increase capacity.
\n\n
\n\n
It should be noted that there are extra gateways in addition to the ones we normally use, which are for the purpose of redundancy in case a fiber line is cut or something happens to cause that gateway to be otherwise unusable for a period of time.
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~Amanda
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