Forum Discussion

larrykelly's avatar
larrykelly
Junior
8 years ago

GEN-5 Video Data Saver

I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little h...
Data Management
Performance
  • larrykelly's avatar
    larrykelly
    8 years ago

    Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

suidaeempathy's avatar
suidaeempathy
New Poster
8 years ago

I enabled the Video Data Saver on GEN-4 and I have had nothing but problems since. I cannot figure out how to disable it. The response by Tech Support via link was lame.

  • suidaeempathy's avatar
    suidaeempathy
    New Poster
    8 years ago

    I figured out the problem in GEN4 since tech support is useless! To find the setting on GEN4, go to https:/sso.hughesnet.com and login. Then go to my services. click on your plan name - i.e. HughesNet Gen4 ... Then scroll to the bottom of the web page. Under the My Account there is a link that states settings. Click on this to show video data saver. Use the radio button to turn this on or off.

  • suidaeempathy's avatar
    suidaeempathy
    New Poster
    8 years ago

    Since tech support was useless, I had to find the solution myself. To find the setting on GEN4, go to https:/sso.hughesnet.com and login. Then go to my services. click on your plan name - i.e. HughesNet Gen4 ... Then scroll to the bottom of the web page. Under the My Account there is a link that states settings. Click on this to show video data saver. Use the radio button to turn this on or off.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      suidaeempathy

       

      One post with the directions is enough.  You don't need to post the same thing over and over again.  

      • larrykelly's avatar
        larrykelly
        Junior
        8 years ago

        And the suggestion didn't work for me. Like the other three methods, nothing shows up. Go back and read what Hughes found out when I called them, and why they assigned a trouble ticket to solve my problem.