Forum Discussion

larrykelly's avatar
larrykelly
Junior
8 years ago

GEN-5 Video Data Saver

I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little h...
Data Management
Performance
  • larrykelly's avatar
    larrykelly
    8 years ago

    Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

  • larrykelly's avatar
    larrykelly
    Junior
    8 years ago

    Thanks Liz, but the video settings options described in your link are not showing up in the app:

     

    Nor in myHughesNet MY ACCOUNT on the web site:

    SEE THE ABOVE SCREEN PRINTS I MADE 

     

    Larry

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      larrykelly

       

      I don't know if this question even applies, as I don't use the mobile app, but might you need to download a new version of the app that was released after Gen5 came online?

      • larrykelly's avatar
        larrykelly
        Junior
        8 years ago

        No, I do have the latest version of the app -- ALSO and on my PC the latest version of the Hughesnet Status monitor. Neither show the options for video control shown on the link Liz gave me.

         

        Is their some setting on the modem that needs to active this capability?