Forum Discussion

larrykelly's avatar
larrykelly
Junior
9 years ago
Solved

GEN-5 Video Data Saver

I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little h...
Data Management
Performance
  • larrykelly's avatar
    larrykelly
    9 years ago

    Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

larrykelly's avatar
larrykelly
Junior
9 years ago

Thanks Liz, but the video settings options described in your link are not showing up in the app:

 

Nor in myHughesNet MY ACCOUNT on the web site:

SEE THE ABOVE SCREEN PRINTS I MADE 

 

Larry

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago

larrykelly

 

I don't know if this question even applies, as I don't use the mobile app, but might you need to download a new version of the app that was released after Gen5 came online?