I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little help.
Thanks, Larry
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Think they caught it was showing on Gen 4 and nixed it.
","body@stringLength":"112","rawBody":"It did appear for awhile on mine but now is gone. Think they caught it was showing on Gen 4 and nixed it.
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larrykelly wrote:Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service.
I worded my reply badly. Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-03-25T13:01:33.374-04:00","lastPublishTime":"2017-03-25T13:01:33.374-04:00","metrics":{"__typename":"MessageMetrics","views":10860},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74634/message:74762","repliesCount":2,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"950","rawBody":"wrote: Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service.
I worded my reply badly. Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.
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BirdDog wrote:Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.
It's still showing on mine (Gen4). Perhaps it is a glitch in the system, dependent on where Gen5 is available or becoming available in the immediate. I was actually surprised when I saw it on my Status Meter, knowing that I can't use it.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-03-26T15:41:05.304-04:00","lastPublishTime":"2017-03-26T15:41:05.304-04:00","metrics":{"__typename":"MessageMetrics","views":10854},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:74634/message:74799","repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"734","rawBody":"wrote: Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.
It's still showing on mine (Gen4). Perhaps it is a glitch in the system, dependent on where Gen5 is available or becoming available in the immediate. I was actually surprised when I saw it on my Status Meter, knowing that I can't use it.
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