Forum Discussion

larrykelly's avatar
larrykelly
Junior
8 years ago

GEN-5 Video Data Saver

I've just upgraded to GEN-5. Working great thus far! I have no clue though how to turn on and off the Video Data Saver feature (other than you are supposed to be able to). Would appreciate a little h...
Data Management
Performance
  • larrykelly's avatar
    larrykelly
    8 years ago

    Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

BirdDog's avatar
BirdDog
Assistant Professor

It did appear for awhile on mine but now is gone. Think they caught it was showing on Gen 4 and nixed it.

larrykelly's avatar
larrykelly
Junior
8 years ago

Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    8 years ago
    larrykelly wrote:

    Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

    I worded my reply badly. Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    BirdDog wrote:
    Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.

    It's still showing on mine (Gen4).  Perhaps it is a glitch in the system, dependent on where Gen5 is available or becoming available in the immediate.  I was actually surprised when I saw it on my Status Meter, knowing that I can't use it.  

  • suidaeempathy's avatar
    suidaeempathy
    New Poster
    8 years ago

    To find the setting on GEN4, go to https:/sso.hughesnet.com and login. Then go to my services. click on your plan name - i.e. HughesNet Gen4 ... Then scroll to the bottom of the web page. Under the My Account there is a link that states settings. Click on this to show video data saver. Use the radio button to turn this on or off.