Gen5 Awful Performance - Just can't browse the net.
I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others. I am now stuck after having bought the equipm...
Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.
I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful.
If things go south again I'll diasable the UPnP as the link suggests.
I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache.
Anyway, thanks for your help, I'm marking this as solved
Gwalk900 Thanks. I doubt it has anything due to weather though. I can access specific sites consistently, like google, gmail, and stream pandora. I can download email attachments also without a problem. Other sites I can never access, like amazon, square, etc.
As far as modem signal strength, I am right next to it with all bars.
I'm wondering how come other Gen5 customers are not screamin bloody murder on this.
I've disabled TrendNEt (my A/V), and tried this on 2 windows laptops and 3 mobile devices, all with the same results (Android devices cannot access google store, which is another thing that doesn't work).
Right now, when we need to take care of something urgently, we have to drive 20 mintues to town and do our online work on our cell phone connections. I feel cheated and taken advantage of, after buying the equipment and paying $50 a month for this under contract.
Anyway, I will call support yet one more time tomorrow to try to get some kind of resolution or refund. I dread having to repeat myself to tier 1. My blood pressure is rising now just thinking about it.
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Awful Performance - Just can't browse the net.","id":"message:76892","revisionNum":4,"repliesCount":16,"author":{"__ref":"User:user:38458"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:76892"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76892"},"body@stripHtml({\"truncateLength\":200})":" I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others. I am now stuck after having bought the equipm...","body@stringLength":"1650","rawBody":"
I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others.
I am now stuck after having bought the equipment and signed up for a 2 year contract. I am will see about the legal ways to return everything and get out of the contract.
I have been on the phone with tech support 2 or 3 times, each time over an hour.
Yes, I rebooted the modem. Yes I disabled web acceleration.
I have seen other threads here which show other Gen5 users also are having the exact same issues, like:
What is this!? I am so angry after having invested over $400 including equipment and I simply cannot use the service for the most mundane things.
I can check gmail and make wifi phone calls, and that's pretty much it.
Is there any thing else I can try before going through legal ways of ditching this service and getting my money back due to Hughesnet not proviging their end of the contract?
My neighbors keep asking what do I think of the new service, and each time I tell them they just cannot belive it. I should have listened and gone with excede. Shame on me.
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Web acceleration aside, is there anything else that could be causing such a basic functionality to not work?
Several things:
Weather at your location
Weather at your Gateways location
'Filtering' action on the part of your A/V (Norton and Avast come to mind)
'Tinkering' with the DNS database by Hughes as they continue to roll out and tweak the Gen5 Gateways and Modem firmware
","body@stringLength":"704","rawBody":"
wrote:
Web acceleration aside, is there anything else that could be causing such a basic functionality to not work?
Several things:
Weather at your location
Weather at your Gateways location
'Filtering' action on the part of your A/V (Norton and Avast come to mind)
'Tinkering' with the DNS database by Hughes as they continue to roll out and tweak the Gen5 Gateways and Modem firmware
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Hi Liz
Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.
I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful.
If things go south again I'll diasable the UPnP as the link suggests.
I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache.
Anyway, thanks for your help, I'm marking this as solved
Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.
I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful.
If things go south again I'll diasable the UPnP as the link suggests.
I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache.
Anyway, thanks for your help, I'm marking this as solved
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Web acceleration aside, is there anything else that could be causing such a basic functionality to not work?
Is there any way to get expert support on this without having to spend hours on the phone with the first tier?
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Web acceleration aside, is there anything else that could be causing such a basic functionality to not work?
Is there any way to get expert support on this without having to spend hours on the phone with the first tier?
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Could it make any difference trying it directly connected vs Wi-Fi?
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Gwalk900 Thanks. I doubt it has anything due to weather though. I can access specific sites consistently, like google, gmail, and stream pandora. I can download email attachments also without a problem. Other sites I can never access, like amazon, square, etc.
As far as modem signal strength, I am right next to it with all bars.
I'm wondering how come other Gen5 customers are not screamin bloody murder on this.
I've disabled TrendNEt (my A/V), and tried this on 2 windows laptops and 3 mobile devices, all with the same results (Android devices cannot access google store, which is another thing that doesn't work).
Right now, when we need to take care of something urgently, we have to drive 20 mintues to town and do our online work on our cell phone connections. I feel cheated and taken advantage of, after buying the equipment and paying $50 a month for this under contract.
Anyway, I will call support yet one more time tomorrow to try to get some kind of resolution or refund. I dread having to repeat myself to tier 1. My blood pressure is rising now just thinking about it.
Gwalk900 Thanks. I doubt it has anything due to weather though. I can access specific sites consistently, like google, gmail, and stream pandora. I can download email attachments also without a problem. Other sites I can never access, like amazon, square, etc.
As far as modem signal strength, I am right next to it with all bars.
I'm wondering how come other Gen5 customers are not screamin bloody murder on this.
I've disabled TrendNEt (my A/V), and tried this on 2 windows laptops and 3 mobile devices, all with the same results (Android devices cannot access google store, which is another thing that doesn't work).
Right now, when we need to take care of something urgently, we have to drive 20 mintues to town and do our online work on our cell phone connections. I feel cheated and taken advantage of, after buying the equipment and paying $50 a month for this under contract.
Anyway, I will call support yet one more time tomorrow to try to get some kind of resolution or refund. I dread having to repeat myself to tier 1. My blood pressure is rising now just thinking about it.
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Could it make any difference trying it directly connected vs Wi-Fi?
Yes!
There are a number of wireless adaptor settings as well as distance/interferance issues that can affect wireless performance.
When troubleshooting an issue always reduce the number of variables to the minimum.
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