HN email not forwarding

Remy 

Nope, still not working.  I should've received a notification of your post, but it didn't come. 😞

maratsade,

Thank you for your continued patience! I've been notified that the email vendor is still investigating and looking into a permanent fix. In the meantime, it's recommended to create a mail filter to work around the issue.

Thanks,

Remy

Hi Remy,

I'm not sure what you mean about creating a mail filter.  

Thank you for being on top of this!

maratsade,

You're able to choose whether or not you want to keep your emails stored in your inbox by checking or unchecking the Keep in Inbox option through mail filters. Are you familiar with this? If so, please let us know if you're able to use it.

Thanks,

Remy

Hi Remy , 

I've added a filter -- hopefully it'll work. 

Thanks for all your help!

maratsade,

I received word that forwarding should now be working as intended. Does it seem to be working again?

Thanks,

Remy

Hi Remy ,

Nope, the automatic forwarding of notifications isn't working. I did receive a test email from Synacor, but the notifications I get in the community aren't forwarding to my personal email anymore, even though they appear in my HN email. I have them set to forward automatically, and I also added a filter to have them forward, but it's not working. 

Right now, I have 3 notifications. None of them was sent to my personal email -- this was working fine only a few weeks ago, then it stopped suddenly.

It's quite possible Synacor is back on any one of the SBLs and whoever they are being forwarded to are rejected then as spam.

With the sheer amount of spam being generated from Chinese malware, and email addresses being used off the dark web to generate phishing emails, I'm quite sure the SBLs have been pretty busy...

Edit: Just did a quick test and 129.213.180.114 (email.hughes.net) is listed on dnsbl-3.uceprotect.net.

Yep.  At one point Remy had said that my IP had been identified as spam. 

That said, dnsbl3 doesn't flag the actual IP or even the IP block (129.213.176.0/20) as suspect, but the entire autonomous system number (ASN) that the IP block falls under. In this case it belongs to Oracle (ASN 31898). I assume they are providing the cloud services that the email provider uses.

I can name other ASNs that are known for much more consistent spamming than Oracle, but that's just my opinion.

Somehow my IP being tagged as spam seemed to be part of the problem, according to Remy. Apparently that was resolved, but the problem persists. As problems go, it's not a huge deal, just slightly annoying.

maratsade,

We appreciate your patience, as our team is still looking into this. Are you still experiencing forwarding issues? Our team is trying to eliminate options that may be causing this.

Thanks,

Remy

Hi, Remy ,

The automatic forwarding is still not working. 

Remy , The automatic forwarding of notifications is working today (12/6/2024). 

maratsade,

That's great to hear! I was notified this morning that some changes were made that should make this a permanent fix. Please let us know if the issue returns! Your cooperation has been greatly appreciated.

Thanks,

Remy

Thanks for all your help, Remy . Fingers crossed that this will be a permanent fix! 😊

I think this thread can be locked now.