Forum Discussion

Satellite Hermi's avatar
Satellite Hermi
Freshman
8 years ago

HN9000 Connection Problems

My HN9000 has been disconnecting from around 8 or 9pm to 9 or 10am then it works normally this has been going on for about 3 or 4 days. First the TurboPage goes down nothing works no matter how long ...
HN9000
  • Liz's avatar
    Liz
    8 years ago

    Hi Satellite Hermi,

     

    I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to repeak your dish and do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Saturday, Sep 30, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #106434045 if you need to reschedule. Please let us know how the site visit goes.

     

     

Liz's avatar
Liz
Moderator
8 years ago

Hi Satellite Hermi,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to repeak your dish and do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Saturday, Sep 30, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #106434045 if you need to reschedule. Please let us know how the site visit goes.

 

 

  • Satellite Hermi's avatar
    Satellite Hermi
    Freshman
    8 years ago
    Thank you Liz will do that just checking though is there a fee for it?
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      Satellite Hermi

       

      There shouldn't be any.  Usually when they schedule a dispatch like this as a courtesy there is no cost to the customer.  

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      What Gabe said, this dispatch will be at no cost to you. :)

       

      • Satellite Hermi's avatar
        Satellite Hermi
        Freshman
        8 years ago
        Thanks you two I just had to be sure.