Forum Discussion

Satellite Hermi's avatar
Satellite Hermi
Freshman
8 years ago

HN9000 Connection Problems

My HN9000 has been disconnecting from around 8 or 9pm to 9 or 10am then it works normally this has been going on for about 3 or 4 days. First the TurboPage goes down nothing works no matter how long ...
HN9000
  • Liz's avatar
    Liz
    8 years ago

    Hi Satellite Hermi,

     

    I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to repeak your dish and do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Saturday, Sep 30, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #106434045 if you need to reschedule. Please let us know how the site visit goes.

     

     

Liz's avatar
Liz
Moderator

Hi Satellite Hermi,

 

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to repeak your dish and do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Saturday, Sep 30, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #106434045 if you need to reschedule. Please let us know how the site visit goes.

 

 

Satellite Hermi's avatar
Satellite Hermi
Freshman
8 years ago
Thank you Liz will do that just checking though is there a fee for it?
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    Satellite Hermi

     

    There shouldn't be any.  Usually when they schedule a dispatch like this as a courtesy there is no cost to the customer.  

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    What Gabe said, this dispatch will be at no cost to you. :)

     

    • Satellite Hermi's avatar
      Satellite Hermi
      Freshman
      8 years ago
      Thanks you two I just had to be sure.
    • Satellite Hermi's avatar
      Satellite Hermi
      Freshman
      8 years ago
      Well it went out completely for about four days till yesterday and today around 10 or 11 it would come on for around 10 minutes spots till the turbopage would go out again. I had to reschedule the visit to the fourth figured I'd give an update before it. Edit - I ment it is still out but works in short burst till it goes out completely for the day again.
      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning Satellite Hermi,

         

        Thank you for the update. Hoping the site visit squares everything away and gets you back online for good!