Forum Discussion

Dianeclower7's avatar
Dianeclower7
New Member
12 days ago

Home phone doesn't work. Tells me check internet

I don't have cell phone so the house phone is my only way to contact anyone but it hasn't worked in over a week .I have to call and refill medication and can not. Every time I get the chatbot and start to talk to someone on msg my Internet blanks out and it cut off my msg and I have to start over it's been about 5 or 6 times my phone won't work I don't no what to do

Hughesnet Voice
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  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    12 days ago

    I hope the reps on this site get back to you today.  In the meantime, do you have a neighbour who could lend you their cell phone, so you can call the 24/7 customer service number?

  • Remy's avatar
    Remy
    Moderator
    12 days ago

    Dianeclower7,

     

    Thanks for reaching out! It seems like this is your first post. Welcome to the Community! We'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy