Forum Discussion

RootedFuture's avatar
RootedFuture
New Member
4 years ago

How do we run diagnostics?

Our service has been down for a month now.  When calling they said they need a diagnostics code to decide who if anyone they are going to call for service. How do we run this?
Performance
  • Liz's avatar
    Liz
    4 years ago

    Hi RootedFuture, 

     

    I see it's your first post here, so welcome to the community!

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi RootedFuture, 

 

I see it's your first post here, so welcome to the community!

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

 

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

  • RootedFuture's avatar
    RootedFuture
    New Member
    4 years ago

    Thank you do much. Can you do wed or thursday.  We are expecting more snow and your tech my find it difficult to drive there.

    Liz wrote:

    Hi RootedFuture, 

     

    I see it's your first post here, so welcome to the community!

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

     

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      If you don't want to wait for the tech to call you first, you may contact your local dealer at 877.585.3548 to discuss your appointment; please refer to FSO 11227903.

       

      Thanks,

      Liz

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Good morning RootedFuture, 

       

      Glad to see you're back online. If you have any other concerns, feel free to reach out again.

       

      -Liz