Forum Discussion
How to get tech support to listen?
Thanks, Ken. I've escalated your case to our installations department which oversees all the dealers. I brought attention to your current phone number so they can get in contact with you there. I've also updated your number in our system so that we are current. I'll post back if I get any updates from installs.
Thanks, GabeU. Haven't seen anything yet, but I'll be patient. Currently I have a snow situation and won't be messing with the dish until the signal drops so low that I have to go out and sweep it off. At one point it dropped into the 30s and was starting to lose connectivity with the sattelite but after cleaning it off I am back into the mid to high 70s, not bad I guess with the weather.
Hi Ken_king,
I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Sunday, Mar 25, 2018 between 08:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #110420294 if you need to reschedule. Please let us know how the site visit goes.
