Forum Discussion
How to get tech support to listen?
My dish is loose. It will move a little left or right by touch, a strong wind, or apparently at will. I tried to explain this to the tech support people via phone, but they don't seem to listen. ...
Thanks, Ken. I've escalated your case to our installations department which oversees all the dealers. I brought attention to your current phone number so they can get in contact with you there. I've also updated your number in our system so that we are current. I'll post back if I get any updates from installs.
Hi Ken_king,
I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Sunday, Mar 25, 2018 between 08:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #110420294 if you need to reschedule. Please let us know how the site visit goes.
Liz, Thank you so very much. I will be here on the 25th and look forward to showing the tech the issue. And I am glad I found the Community too.
Ken_king
Great! Hope it goes well.
Liz,
As of 12:34PM it is a no show, no call, nothing. I called the number you referenced above. I talked with Ron Burgandy (sp?), call reference # 110586135 and he gave me the number to the dealer. I called that number and it went to voice mail. I left a message inquiring if they were infact coming out today. Waiting for a call back.
Ken_king
