Forum Discussion

Ken_king's avatar
Ken_king
Freshman
7 years ago

How to get tech support to listen?

My dish is loose.  It will move a little left or right by touch, a strong wind, or apparently at will.  I tried to explain this to the tech support people via phone, but they don't seem to listen.  ...
help
Performance
  • Liz's avatar
    Liz
    7 years ago

    Thanks, Ken. I've escalated your case to our installations department which oversees all the dealers. I brought attention to your current phone number so they can get in contact with you there. I've also updated your number in our system so that we are current. I'll post back if I get any updates from installs.

     

     

     

Ken_king's avatar
Ken_king
Freshman

Checked and replied, thanks.

Liz's avatar
Liz
Moderator
7 years ago

Thanks, Ken. I've escalated your case to our installations department which oversees all the dealers. I brought attention to your current phone number so they can get in contact with you there. I've also updated your number in our system so that we are current. I'll post back if I get any updates from installs.

 

 

 

  • Ken_king's avatar
    Ken_king
    Freshman
    7 years ago

    The tech called at 6:45 PM.  He got here at about 8:20 PM.  By 8:40 PM he had aligned the dish and was getting a signal in the low 90s.  I had remembered during install that the tech had pressed on the dish near where the feedhorn arm goes below the dish and the signal went up so I pressed it and the signal went to about 105.  He said I had a bad dish too as well as it being loose.  He replaced the dish and now I have signal at the 109 - 110 level.

     

    All I can say is Gino came, Gino saw and Gino conquered.  

     

    Thanks all,

     

    Ken_king

  • Ken_king's avatar
    Ken_king
    Freshman
    7 years ago

    Thanks Liz.

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Wonderful, thank you for the update Ken! Feel free to drop by the community again if you have any other concerns.