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GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
Solved

HT2000W's 5Ghz radio not working.

I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook.  Today, I actively tried connecting both my laptop and notebook, and even my TV, to ...
wildcats198308's avatar
wildcats198308
Tutor
8 years ago
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I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.  

 

GabeU You say you have no difference in download speeds between Wireless and Wired??  My speeds are different!  I get 40-50 on wired and 15-25 or so with wireless....  this is quite a bit of a difference.  So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.  

 

I am currently using my own Router but I also tested with the built in WiFi as well...    I will do more tests sometime later this weekend or next week to see if they are still slower.   

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
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wildcats198308 wrote:

I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.  

 

GabeU You say you have no difference in download speeds between Wireless and Wired??  My speeds are different!  I get 40-50 on wired and 15-25 or so with wireless....  this is quite a bit of a difference.  So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.  

 

I am currently using my own Router but I also tested with the built in WiFi as well...    I will do more tests sometime later this weekend or next week to see if they are still slower.   

How old is the device you are connecting with and using for the speed tests?  It's possible that there is an issue with the wireless network card, or even a setting with such that needs to be changed.  Perhaps a driver for the card?   Interference with the signal is also a possibility, whether from range issues or something else.  Do you have an older house that may have lead paint on the walls?  

   

Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference.  The speed is still the same as wired.  

   

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago
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    Wildcats,

    It's kind of hectic here at the moment but in the next day or two I will try to make up a chechklist of items for you to look at.

    Browser settings and plug-ins can be discounted as well as extentions as those items would apply to both wired and wireless.

     

  • wildcats198308's avatar
    wildcats198308
    Tutor
    8 years ago
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    My laptop is pretty old and has the original WiFi adapter.  I also have done tests with my tablets (Google Nexus 7 and Samsung Galaxy Tab A -- The Tab A is only a year old)  I get the same slower speeds with everything I believe.  My Drivers are all up to date as far as Windows Updates shows.  My Laptop Wireless adapter is Dell Wireless 1505.  My Modem and Router is in the same room that I have been doing all Speed tests in.  My house is older but with being in the same room I dont see the Walls or anything else being a problem being in the same room as the Router.

     

    Like I said I will do more tests at a later time,  this weekend was kinda busy.  Plus now I am over my Data allowance (go figure -- darn kids,  nephew did some updates on PS4 yesterday morning)  I was using more data than normal myself just to get some things downloaded plus we just got new Cell Phones on the 10th which needed updates and apps installed.  My 20 day resets ended on the 9th.  So ended up using 20 GB in about 4 days days. I wasnt expecting all the PS4 updates or Phone updates.  Now I will be slowed for 6 days :smileymad: .   (I did tell nephew right after Gen5 was installed that we will have daily resets and figured he would do PS4 updates and download stuff but I guess he never did the updates!). 

     

    I did a few speed tests at different times yesterday and was getting speeds of 2.85 - 2.94 Mbps download and 2.8 - 3.2 Mbps upload.  Not bad at all.  Around 5:20 PM I did have speeds around 1.5 Mbps - Figured it was some slowdown.  Today I ran a few speed tests over WiFi and Wired to see if they were the same and was getting around 1.5 Mbps download.  I had to unplug the modem and plug it back in and was back up around 3 Mbps download.  Todays tests were all about the same speeds using Wired and Wireless with my router and the built in router.   I did have a few issues yesterday with using multiple devices at once,  (playing 8 Ball Pool on mobile devices together)... 

     

    **I typed alot of this message yesterday and had to go outside for a while and came back and finished the message and went to post and here was auto signed out so the message didnt post -- luckly the majority of the message was saved in Drafts so I didnt have to retype it all.**

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago
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    "Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference.  The speed is still the same as wired."

     

    Ditto.

  • wildcats198308's avatar
    wildcats198308
    Tutor
    8 years ago
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    So,  I am still confused with my speeds and how to set up my Router.  I tried changing the channel (I tried channel 11 and then 7).  The first speed test I do will have faster speeds but then if I retest 30 seconds later the speeds drop to around 25 Mbps.  If I dont make any changes to my router settings but just click save my first speed test is fast and then 30 seconds later slower.   I tried the built in Router and speeds stayed above 38 Mbps.   I tried turning off all Radios in my router but one and still got the same results.   

    My router only has the following Encryption modes WPA2 PSK  --  WPA PSK  --  and WEP......    I assume WPA2 PSK is what I should use?

  • wildcats198308's avatar
    wildcats198308
    Tutor
    8 years ago
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    I figured I would try to completely restore my router to see if that would help.  I used the default WiFi settings with the default SSID and a random password.  I did a few speed tests and they all seamed higher.  I was entering quota limits for all my devices from a screenshot prior to restore and ended up having to restore to a backup file which I made before restoreing the router because I did not reconize a MAC address.  Speed tests are back in the 20's.  After I get everything wrote down I am going to do another complete restore and then manually enter everything and hopefully my speeds are all higher. 

     

    Check out this speed test that I got.....  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
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    wildcats198308 wrote:

     

    Holy smokes!  If only that were a legitimate Hughesnet speed.  Can you imagine?  :)

       

  • tlcfl's avatar
    tlcfl
    Freshman
    8 years ago
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    I was having the same problems and made one change to get it working. (Apologies if the solution has already been posted.)

     

    I simply changed the WPA Mode to "WPA/WPA2"

    and

    Security Type to "WPA-Personal"

     

    It's now visible to all my devices (new and just a little "old").

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working.","id":"message:77385","revisionNum":2,"repliesCount":33,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:77385"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:77385"},"body@stripHtml({\"truncateLength\":200})":" I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook.  Today, I actively tried connecting both my laptop and notebook, and even my TV, to ...","body@stringLength":"1420","rawBody":"

I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook.  Today, I actively tried connecting both my laptop and notebook, and even my TV, to the 5Ghz radio, and none will connect.  All three are capable of using the 5Ghz band.  I tried rebooting the modem a few times.  I tried the guest network.  I tried changing the security settings to older ones.  Nothing.  It's as if the 5Ghz radio isn't broadcasting at all.  It doesn't show up as an available network on anything.    

 

The 2.4Ghz band works perfectly for me, so it's not really a problem, but I just figured I would mention it.  I know from past posts that the 5Ghz radio seems to have a problem dropping the signal for some people, and a reboot of the modem brings it back up, but I can't get it to work at all.

 

With that said, even if the 5Ghz radio were working, I would still be using the 2.4Ghz band for all that I connect with wirelessly as that works fine for me.  There is no speed reduction between wired and wireless, so I'm fine with the way it is.  I was only trying the 5Ghz band as a test.  I was bored.  LOL.    

 

Perhaps when the next software release is downloaded it will be fixed.  

  

    

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wildcats198308 wrote:

I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.  

 

GabeU You say you have no difference in download speeds between Wireless and Wired??  My speeds are different!  I get 40-50 on wired and 15-25 or so with wireless....  this is quite a bit of a difference.  So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.  

 

I am currently using my own Router but I also tested with the built in WiFi as well...    I will do more tests sometime later this weekend or next week to see if they are still slower.   

How old is the device you are connecting with and using for the speed tests?  It's possible that there is an issue with the wireless network card, or even a setting with such that needs to be changed.  Perhaps a driver for the card?   Interference with the signal is also a possibility, whether from range issues or something else.  Do you have an older house that may have lead paint on the walls?  

   

Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference.  The speed is still the same as wired.  

   

","body@stringLength":"1818","rawBody":"
wrote:

I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.  

 

 You say you have no difference in download speeds between Wireless and Wired??  My speeds are different!  I get 40-50 on wired and 15-25 or so with wireless....  this is quite a bit of a difference.  So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.  

 

I am currently using my own Router but I also tested with the built in WiFi as well...    I will do more tests sometime later this weekend or next week to see if they are still slower.   

How old is the device you are connecting with and using for the speed tests?  It's possible that there is an issue with the wireless network card, or even a setting with such that needs to be changed.  Perhaps a driver for the card?   Interference with the signal is also a possibility, whether from range issues or something else.  Do you have an older house that may have lead paint on the walls?  

   

Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference.  The speed is still the same as wired.  

   

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Okay.  Update.  

 

The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band.  It was brought over.  It turns out my modem is fine.  It connected without issue.  We didn't really try anything with it other than just going to Google and doing a quick search.  That was enough, though.  

 

I feel like a schmuck.  LOL.  :( 

 

 

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Okay.  Update.  

 

The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band.  It was brought over.  It turns out my modem is fine.  It connected without issue.  We didn't really try anything with it other than just going to Google and doing a quick search.  That was enough, though.  

 

I feel like a schmuck.  LOL.  :( 

 

 

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I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.  

 

GabeU You say you have no difference in download speeds between Wireless and Wired??  My speeds are different!  I get 40-50 on wired and 15-25 or so with wireless....  this is quite a bit of a difference.  So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.  

 

I am currently using my own Router but I also tested with the built in WiFi as well...    I will do more tests sometime later this weekend or next week to see if they are still slower.   

","body@stringLength":"922","rawBody":"

I'm pretty sure my 5Ghz worked, I think I did speed tests with every available connection right after my system was installed.  

 

 You say you have no difference in download speeds between Wireless and Wired??  My speeds are different!  I get 40-50 on wired and 15-25 or so with wireless....  this is quite a bit of a difference.  So I would like to know why my speeds are slower plus is there anything I can / should do to improve the speeds.  

 

I am currently using my own Router but I also tested with the built in WiFi as well...    I will do more tests sometime later this weekend or next week to see if they are still slower.   

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HT2000W's 5Ghz radio not working.","moderationData":{"__ref":"ModerationData:moderation_data:77477"},"body":"

Wildcats,

It's kind of hectic here at the moment but in the next day or two I will try to make up a chechklist of items for you to look at.

Browser settings and plug-ins can be discounted as well as extentions as those items would apply to both wired and wireless.

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2017-05-14T16:12:58.547-04:00","lastPublishTime":"2017-05-14T16:12:58.547-04:00","metrics":{"__typename":"MessageMetrics","views":9462},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:77385/message:77477","repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"296","rawBody":"

Wildcats,

It's kind of hectic here at the moment but in the next day or two I will try to make up a chechklist of items for you to look at.

Browser settings and plug-ins can be discounted as well as extentions as those items would apply to both wired and wireless.

 

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Wildcats,

Here is a good overview of things that can affect wireless speeds:

https://turbofuture.com/computers/Improving-Performance-on-a-Wireless-Internet-Connection

 

Here is another that delves into wireless encryption modes and talks about 'mixed mode' slow-downs.

https://www.howtogeek.com/204697/wi-fi-security-should-you-use-wpa2-aes-wpa2-tkip-or-both/

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2017-05-15T10:51:13.574-04:00","lastPublishTime":"2017-05-15T10:51:13.574-04:00","metrics":{"__typename":"MessageMetrics","views":9438},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:77385/message:77498","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"712","rawBody":"

Wildcats,

Here is a good overview of things that can affect wireless speeds:

https://turbofuture.com/computers/Improving-Performance-on-a-Wireless-Internet-Connection

 

Here is another that delves into wireless encryption modes and talks about 'mixed mode' slow-downs.

https://www.howtogeek.com/204697/wi-fi-security-should-you-use-wpa2-aes-wpa2-tkip-or-both/

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My laptop is pretty old and has the original WiFi adapter.  I also have done tests with my tablets (Google Nexus 7 and Samsung Galaxy Tab A -- The Tab A is only a year old)  I get the same slower speeds with everything I believe.  My Drivers are all up to date as far as Windows Updates shows.  My Laptop Wireless adapter is Dell Wireless 1505.  My Modem and Router is in the same room that I have been doing all Speed tests in.  My house is older but with being in the same room I dont see the Walls or anything else being a problem being in the same room as the Router.

 

Like I said I will do more tests at a later time,  this weekend was kinda busy.  Plus now I am over my Data allowance (go figure -- darn kids,  nephew did some updates on PS4 yesterday morning)  I was using more data than normal myself just to get some things downloaded plus we just got new Cell Phones on the 10th which needed updates and apps installed.  My 20 day resets ended on the 9th.  So ended up using 20 GB in about 4 days days. I wasnt expecting all the PS4 updates or Phone updates.  Now I will be slowed for 6 days :smileymad: .   (I did tell nephew right after Gen5 was installed that we will have daily resets and figured he would do PS4 updates and download stuff but I guess he never did the updates!). 

 

I did a few speed tests at different times yesterday and was getting speeds of 2.85 - 2.94 Mbps download and 2.8 - 3.2 Mbps upload.  Not bad at all.  Around 5:20 PM I did have speeds around 1.5 Mbps - Figured it was some slowdown.  Today I ran a few speed tests over WiFi and Wired to see if they were the same and was getting around 1.5 Mbps download.  I had to unplug the modem and plug it back in and was back up around 3 Mbps download.  Todays tests were all about the same speeds using Wired and Wireless with my router and the built in router.   I did have a few issues yesterday with using multiple devices at once,  (playing 8 Ball Pool on mobile devices together)... 

 

**I typed alot of this message yesterday and had to go outside for a while and came back and finished the message and went to post and here was auto signed out so the message didnt post -- luckly the majority of the message was saved in Drafts so I didnt have to retype it all.**

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My laptop is pretty old and has the original WiFi adapter.  I also have done tests with my tablets (Google Nexus 7 and Samsung Galaxy Tab A -- The Tab A is only a year old)  I get the same slower speeds with everything I believe.  My Drivers are all up to date as far as Windows Updates shows.  My Laptop Wireless adapter is Dell Wireless 1505.  My Modem and Router is in the same room that I have been doing all Speed tests in.  My house is older but with being in the same room I dont see the Walls or anything else being a problem being in the same room as the Router.

 

Like I said I will do more tests at a later time,  this weekend was kinda busy.  Plus now I am over my Data allowance (go figure -- darn kids,  nephew did some updates on PS4 yesterday morning)  I was using more data than normal myself just to get some things downloaded plus we just got new Cell Phones on the 10th which needed updates and apps installed.  My 20 day resets ended on the 9th.  So ended up using 20 GB in about 4 days days. I wasnt expecting all the PS4 updates or Phone updates.  Now I will be slowed for 6 days :smileymad: .   (I did tell nephew right after Gen5 was installed that we will have daily resets and figured he would do PS4 updates and download stuff but I guess he never did the updates!). 

 

I did a few speed tests at different times yesterday and was getting speeds of 2.85 - 2.94 Mbps download and 2.8 - 3.2 Mbps upload.  Not bad at all.  Around 5:20 PM I did have speeds around 1.5 Mbps - Figured it was some slowdown.  Today I ran a few speed tests over WiFi and Wired to see if they were the same and was getting around 1.5 Mbps download.  I had to unplug the modem and plug it back in and was back up around 3 Mbps download.  Todays tests were all about the same speeds using Wired and Wireless with my router and the built in router.   I did have a few issues yesterday with using multiple devices at once,  (playing 8 Ball Pool on mobile devices together)... 

 

**I typed alot of this message yesterday and had to go outside for a while and came back and finished the message and went to post and here was auto signed out so the message didnt post -- luckly the majority of the message was saved in Drafts so I didnt have to retype it all.**

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\"Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference.  The speed is still the same as wired.\"

 

Ditto.

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\"Whether I use the built in wireless router of the HT2000W or my older Netgear router it makes no difference.  The speed is still the same as wired.\"

 

Ditto.

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So,  I am still confused with my speeds and how to set up my Router.  I tried changing the channel (I tried channel 11 and then 7).  The first speed test I do will have faster speeds but then if I retest 30 seconds later the speeds drop to around 25 Mbps.  If I dont make any changes to my router settings but just click save my first speed test is fast and then 30 seconds later slower.   I tried the built in Router and speeds stayed above 38 Mbps.   I tried turning off all Radios in my router but one and still got the same results.   

My router only has the following Encryption modes WPA2 PSK  --  WPA PSK  --  and WEP......    I assume WPA2 PSK is what I should use?

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So,  I am still confused with my speeds and how to set up my Router.  I tried changing the channel (I tried channel 11 and then 7).  The first speed test I do will have faster speeds but then if I retest 30 seconds later the speeds drop to around 25 Mbps.  If I dont make any changes to my router settings but just click save my first speed test is fast and then 30 seconds later slower.   I tried the built in Router and speeds stayed above 38 Mbps.   I tried turning off all Radios in my router but one and still got the same results.   

My router only has the following Encryption modes WPA2 PSK  --  WPA PSK  --  and WEP......    I assume WPA2 PSK is what I should use?

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I figured I would try to completely restore my router to see if that would help.  I used the default WiFi settings with the default SSID and a random password.  I did a few speed tests and they all seamed higher.  I was entering quota limits for all my devices from a screenshot prior to restore and ended up having to restore to a backup file which I made before restoreing the router because I did not reconize a MAC address.  Speed tests are back in the 20's.  After I get everything wrote down I am going to do another complete restore and then manually enter everything and hopefully my speeds are all higher. 

 

Check out this speed test that I got.....  

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I figured I would try to completely restore my router to see if that would help.  I used the default WiFi settings with the default SSID and a random password.  I did a few speed tests and they all seamed higher.  I was entering quota limits for all my devices from a screenshot prior to restore and ended up having to restore to a backup file which I made before restoreing the router because I did not reconize a MAC address.  Speed tests are back in the 20's.  After I get everything wrote down I am going to do another complete restore and then manually enter everything and hopefully my speeds are all higher. 

 

Check out this speed test that I got.....  

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wildcats198308 wrote:

 

Holy smokes!  If only that were a legitimate Hughesnet speed.  Can you imagine?  :)

   

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wrote:

 

Holy smokes!  If only that were a legitimate Hughesnet speed.  Can you imagine?  :)

   

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I was having the same problems and made one change to get it working. (Apologies if the solution has already been posted.)

 

I simply changed the WPA Mode to \"WPA/WPA2\"

and

Security Type to \"WPA-Personal\"

 

It's now visible to all my devices (new and just a little \"old\").

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I was having the same problems and made one change to get it working. (Apologies if the solution has already been posted.)

 

I simply changed the WPA Mode to \"WPA/WPA2\"

and

Security Type to \"WPA-Personal\"

 

It's now visible to all my devices (new and just a little \"old\").

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