Forum Discussion
HT3000W shows overheating
I have a HT3000W and the power light is red. The modem is not hot at all. I have unplugged it and when plugged back in the power light is still red. Any ideas? Thanks
spencer7768,
Thanks for reaching out! I see this is your first post. Welcome to the Community! It's important for us to make sure this overheating issue gets resolved. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can resolve this issue or send a new modem. Please let me know here once you've sent the PM.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
I just got off the phone with customer service and I have a new modem on the way. Thank you for responding.
