Forum Discussion

SFXPHIL's avatar
SFXPHIL
Freshman
8 years ago

Hughesnet and Amazon

So its been a couple of days since Hughesnet was installed in my home and to say I'm not impressed is an understatement, Gen5 is supposed to be fast, well it's no way as fast as Verizon's 4LT service...
Performance
  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    SFXPHIL

     

    Could you please try disabling Web-Acceleration for us and let us know if that works for you?  Also, when you use Chrome (if that's possible) what error message do you get in that?  Chrome usually provides a description that can be used.

    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
    photo skUivVb.png

    3: Click on "Web Acceleration" then "Control" outlined in red.
    photo jnchLQt.png

    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    photo mQGk0j9

    5: Restart your browser and try browsing the website.

  • Liz's avatar
    Liz
    8 years ago

    Good morning folks,

     

    Just got an update from engineering that this should be fixed. If you have made any changes to your system while troubleshooting this, please revert to your original settings before the issue occurred and let us know how it goes.

     

    Your cooperation, patience, and understanding are much appreciated.

     

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

Can you get us a screenshot of the error that's happening when you try to log into your account?  I am able to log into mine with zero issues.

  • SFXPHIL's avatar
    SFXPHIL
    Freshman
    8 years ago

    Sure here you go

    • SFXPHIL's avatar
      SFXPHIL
      Freshman
      8 years ago

      Just to see what happens i tried to open the Verizon website and Time Warner now Spectrum same thing happening, same message. Looks to me like Hughesnet is deliberatly blocking sites that are in some way connected to internet services or streaming video ?

      • Gwalk900's avatar
        Gwalk900
        Honorary Alumnus
        8 years ago

        " Looks to me like Hughesnet is deliberatly blocking sites that are in some ........."

         

        Looks to me like your browser is timing out.

        Suggestions:

        Try a different browser

        Try disabling Web Acceleration

         

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago

      When I've had that issue with Safari (Safari can't open the page), I check for updates, clear the cache and cookies, and reboot the computer.  I have also tried changing DNS servers, and rebooting the modem.  One of those things usually works. ETA: When it doesn't, I call Apple support. They can usually figure out what's going on right away. You may want to give that a try too.