Forum Discussion

SFXPHIL's avatar
SFXPHIL
Freshman
8 years ago

Hughesnet and Amazon

So its been a couple of days since Hughesnet was installed in my home and to say I'm not impressed is an understatement, Gen5 is supposed to be fast, well it's no way as fast as Verizon's 4LT service...
Performance
  • C0RR0SIVE's avatar
    C0RR0SIVE
    8 years ago

    SFXPHIL

     

    Could you please try disabling Web-Acceleration for us and let us know if that works for you?  Also, when you use Chrome (if that's possible) what error message do you get in that?  Chrome usually provides a description that can be used.

    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
    photo skUivVb.png

    3: Click on "Web Acceleration" then "Control" outlined in red.
    photo jnchLQt.png

    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    photo mQGk0j9

    5: Restart your browser and try browsing the website.

  • Liz's avatar
    Liz
    8 years ago

    Good morning folks,

     

    Just got an update from engineering that this should be fixed. If you have made any changes to your system while troubleshooting this, please revert to your original settings before the issue occurred and let us know how it goes.

     

    Your cooperation, patience, and understanding are much appreciated.

     

SFXPHIL's avatar
SFXPHIL
Freshman

Sure here you go

SFXPHIL's avatar
SFXPHIL
Freshman
8 years ago

Just to see what happens i tried to open the Verizon website and Time Warner now Spectrum same thing happening, same message. Looks to me like Hughesnet is deliberatly blocking sites that are in some way connected to internet services or streaming video ?

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago

    " Looks to me like Hughesnet is deliberatly blocking sites that are in some ........."

     

    Looks to me like your browser is timing out.

    Suggestions:

    Try a different browser

    Try disabling Web Acceleration

     

    • SFXPHIL's avatar
      SFXPHIL
      Freshman
      8 years ago

      Already tried Firefox, Chrome and Safari. Same exact results. Anyway im not sure why i have to change browsers because Hughesnet is blocking sites? And your correct every time i try to access the sites via Hughesnet they time out and ive tried dozens and dozens of times. Access using my iphone on Verizon or my LG phone that uses Straight Talk, get through without issue or delay ? Plus the download / upload is no faster than Gen3 which is why i switched to Verizon 3 years ago. 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago

        SFXPHIL

         

        Hughesnet isn't deliberately blocking sites.  

         

        Try clearing your browser cache.  

         

        You could try changing your DNS settings to Google's servers and see if that makes any difference.