HI
i DON'T KNOW WHAT YOU DID BUT AS OF THIS MORNING EMAIL IS LOADING NORMALLY. THANK YOU!
Good morning wgrobison1,
Welcome to the community and thanks for posting! Is your webmail still loading slowly and showing those messages? Can you please privately message me screenshots of those messages?
Does webmail also load slowly if you check from a different device?
Do you have an estimated date of when you first noticed this?
How long does webmail take to load before completing or showing an error message?
The info above will help in case I need to escalate to our e-mail admins.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
I can delete emails ok now. It is still very slow to load email though. A white screen with a small grey square with the spiraling arc says "loading" , at the bottom of the screen in the left side it will show messages " waiting for available socket" and "waiting for cache". It will usually load on the third try
Good morning wgrobison1,
Thank you for this additional info, let me look into this for you. If you were to load webmail on your phone via a non-HughesNet connection, do you see "waiting for available socket" or "waiting for cache" messages there too?
-Liz
Thanks for clarifying. If you loaded webmail on a device using a cellular network (or any other non-HughesNet connection), do you experience the same thing?
-Liz
Hi wgrobison1,
Thank you for this info, this helps. We still need the follwing details:
Does webmail also load slowly if you check from a different device?
If you loaded webmail on a device using a cellular network (or any other non-HughesNet connection), do you experience the same thing?
Do you have an estimated date of when you first noticed this?
The info above will help in case I need to escalate to our e-mail admins.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Actually now that I think about it, those messages in the lower left, you mean the ones the browser is showing, like this?:
yes, that is were they show up, Lower left hand corner
Good morning wgrobison1,
Is the issue still persisting today? Are you seeing any specific error messages within webmail (not the browser status messages in the lower left corner).
Please try clearing your browser cache and cookies, then restarting your browser to try opening webmail; let me know how that works for you.
-Liz
