Forum Discussion

kitnbob's avatar
kitnbob
Tutor
5 years ago

HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone. I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a ...
Inno Media ATA
  • Liz's avatar
    Liz
    5 years ago

    Good morning kitnbob,

     

    Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

did you reboot/powercycle everything?

kitnbob's avatar
kitnbob
Tutor
5 years ago

maratsade 

Hi, been a while since I've been here.

Yes, I re-cycled several times. the most recent was Unplugging power to both modems, shut down the pc, turned off the cell phone, and then took a shower. :smileyhappy:

I feel power-cycled.

powered up the pc first, then the HT2000, then the Inno Media ATA .

  

no change, except now,   wi-fi calling is not working on the AT&T LG smart phone. all ways something.

 

EDIT:  There are 2 LED's illuminated.   Power  & WAN

"Device is not registered for your service provider" and "busi signal" is still heard.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Well, it was a thought. As you say, always something -- and always on the weekend, it seems.  I hope the mods here have an answer for you tomorrow. 

    • kitnbob's avatar
      kitnbob
      Tutor
      5 years ago

      Thanks maratsade 

       

      My last comment , till I hear from the reps, is about the smart phone.

      AT&T allows wi-fi Calling when detecting No Data service. 

      I turn on Airplane mode after getting home, manually start wi-fi so I can us my phone for e-mail ect.

      If I receive a call or a text, (cell data) I comes thru using wi-fi Calling.

       

      When I try to call out, the phone says, turn off the Airplane mode.   

      Thats a catch-22.   :smileywink:

       

      If Hughes Voice were working, I would Call my cell.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        kitnbob 

         

        Please keep in mind that, while some may be able to get it to work, HughesNet doesn't officially support WiFi calling with a smart phone.  

         

        That's not to say that whatever is causing problems with your HughesNet Voice service might not also be causing problems with your smart phone's WiFi calling, but only that they don't support the latter, including troubleshooting issues with it.  

         

        Hopefully whatever is causing the Voice issue is a simple fix and they'll have you back up and running quickly.  🙂