Forum Discussion

kitnbob's avatar
kitnbob
Tutor
5 years ago

HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone. I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a ...
Inno Media ATA
  • Liz's avatar
    Liz
    5 years ago

    Good morning kitnbob,

     

    Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

     

    -Liz

kitnbob's avatar
kitnbob
Tutor

maratsade 

Hi, been a while since I've been here.

Yes, I re-cycled several times. the most recent was Unplugging power to both modems, shut down the pc, turned off the cell phone, and then took a shower. :smileyhappy:

I feel power-cycled.

powered up the pc first, then the HT2000, then the Inno Media ATA .

  

no change, except now,   wi-fi calling is not working on the AT&T LG smart phone. all ways something.

 

EDIT:  There are 2 LED's illuminated.   Power  & WAN

"Device is not registered for your service provider" and "busi signal" is still heard.

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Well, it was a thought. As you say, always something -- and always on the weekend, it seems.  I hope the mods here have an answer for you tomorrow. 

  • kitnbob's avatar
    kitnbob
    Tutor
    5 years ago

    Thanks maratsade 

     

    My last comment , till I hear from the reps, is about the smart phone.

    AT&T allows wi-fi Calling when detecting No Data service. 

    I turn on Airplane mode after getting home, manually start wi-fi so I can us my phone for e-mail ect.

    If I receive a call or a text, (cell data) I comes thru using wi-fi Calling.

     

    When I try to call out, the phone says, turn off the Airplane mode.   

    Thats a catch-22.   :smileywink:

     

    If Hughes Voice were working, I would Call my cell.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      kitnbob 

       

      Please keep in mind that, while some may be able to get it to work, HughesNet doesn't officially support WiFi calling with a smart phone.  

       

      That's not to say that whatever is causing problems with your HughesNet Voice service might not also be causing problems with your smart phone's WiFi calling, but only that they don't support the latter, including troubleshooting issues with it.  

       

      Hopefully whatever is causing the Voice issue is a simple fix and they'll have you back up and running quickly.  🙂

      • kitnbob's avatar
        kitnbob
        Tutor
        5 years ago

        Hey GabeU 

        Thanks for the reply.

        AT&T just enabled that feature in my LG phone earlier this year and its been working fine most of the time.

        The phone was texting and receiving calls in airplane mode just fine. Till I rebooted everything this morning.

         

        The phone basically objected to me trying to text or make a call with No Data available.

        I would call the cell from the land line and it would receive the call and then send and receive texts.

        Untill that, I was perfectly happy for the past 2 years sending email, instant messages, surfing over wi-fi, ect.

        I cant test the cell phone for incoming calls today

        because HughesNet Voice just recently stopped.

        :smileysurprised:

    • kitnbob's avatar
      kitnbob
      Tutor
      5 years ago

       

      I just noticed, while viewing My Services.

      11/29/2020Do you suppose that the current Term ending could have something to do with my problem?

       

       

       

       

       

      I shouild point out that those prices are not correct either.

      I have been paying more for the past year.

       

      just sayin..

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        I think that's the date your monthly bill gets generated. It wouldn't disrupt service.