Forum Discussion
HughesNet Voice just recently stopped
Good morning kitnbob,
Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.
-Liz
Please keep in mind that, while some may be able to get it to work, HughesNet doesn't officially support WiFi calling with a smart phone.
That's not to say that whatever is causing problems with your HughesNet Voice service might not also be causing problems with your smart phone's WiFi calling, but only that they don't support the latter, including troubleshooting issues with it.
Hopefully whatever is causing the Voice issue is a simple fix and they'll have you back up and running quickly. 🙂
Hey GabeU
Thanks for the reply.
AT&T just enabled that feature in my LG phone earlier this year and its been working fine most of the time.
The phone was texting and receiving calls in airplane mode just fine. Till I rebooted everything this morning.
The phone basically objected to me trying to text or make a call with No Data available.
I would call the cell from the land line and it would receive the call and then send and receive texts.
Untill that, I was perfectly happy for the past 2 years sending email, instant messages, surfing over wi-fi, ect.
I cant test the cell phone for incoming calls today
because HughesNet Voice just recently stopped.
:smileysurprised:
The latency must be improving at 10:50 PM
after reading your inputs, I tried the cell phone one more time.
miraculously the cell phone called out over wi-fi to the HughesNet Voice number.
so I left a voice mail.
It slowly downloaded to the HughesNet Service Master dashboard.
I played it. the cell, satellite, latency, ..... the message was all broken up. but it made it out the cell , out into space, and back again.
it never rang the phone in the living room.
and the clock on the voice mail is an hour slow.
OK, so some progress! That's good, but I hope there's more -- maybe the mods will have some ideas.
Later at night there's less congestion and often less internet latency, so this may account for the improvement.
kitnbob wrote:The latency must be improving at 10:50 PM
after reading your inputs, I tried the cell phone one more time.
miraculously the cell phone called out over wi-fi to the HughesNet Voice number.
so I left a voice mail.
It slowly downloaded to the HughesNet Service Master dashboard.
I played it. the cell, satellite, latency, ..... the message was all broken up. but it made it out the cell , out into space, and back again.
it never rang the phone in the living room.
and the clock on the voice mail is an hour slow.
Good morning kitnbob,
Thanks for reaching out. I pulled up your account to run diagnostics and thankfully the internet is working normally, so we can rule that out as a cause. At this point, would you said the main issue now is the call quality of received calls?
Is it possible to test if this garbled audio persists on a call from an external number and network?
As Gabe mentioned earlier, HughesNet Voice is optimized for the HughesNet service, so wifi calling or other VOIP services may not work. Test calling your VOIP number from a cell phone using wifi calling over your HughesNet network isn't ideal.Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Hi Liz
I was just joking around with the boys last night.
I realized that mentioning my cell would probably cloud the issue.
Im sorry. Shouldnt have posted it..
Back to the InnoMedia ATA, I suspected that was not communicating.
I mentioned earlier that there were only 2 LED's Power and WAN
I phoned tech support this morning and was walked thru some tests.
We reset the ATA a couple of times, (paper clip in the lil hole)
the ATA phone LED flashed 6 times and went dark.
At the Hughes voice phone we dialed **** and flashed the phone.
I think that removed the voice message but still got "busi signal" no dial tone.
I was put on hold (cell phone was hangin in there :smileyembarrassed:)
The decision was to ship out a new ATA modem and phone tech will call back to get the MAC Address, and register the new device over the phone..
This should happen Wednesday.
I will keep you advised. Thanks.
