Forum Discussion

beckyfairless33's avatar
beckyfairless33
Freshman
8 years ago

I cannot use the on demand channels on my dish tv

I had dish and hughesnet internet bundle installed in early September and have not been able to use the on demand feature because it keeps stopping to buffer every three minutes, or less.  I have bee...
buffering
on demand
Performance
slow
  • Amanda's avatar
    Amanda
    8 years ago

    Hi everyone,

     

    Please see GabeU and BirdDog's posts regarding Video Data Saver. If you turn it off and the buffering stops, this is because the video service (in this case an on-demand provider) is hard set to HD either by the provider or the user. It is worthwhile checking to see if this can be changed from your end, but if not, our recommendation is to download video with the data saver turned off overnight so it does not impact your data usage.

     

    If turning off Video Data Saver does not resolve your issue, please let us know. Keep in mind this is all dependant on your account having monthly plan data remaining.

     

    ~Amanda

wade_bear's avatar
wade_bear
Sophomore
8 years ago

While we do not have Dish, we do have DirecTv and I have found that's it's impossible to stream TV shows regardless of the time of day or night.  When I need to get a show on our DirecTV DVR via internet I have to select the Download for Later option and can only start watching after it's at least half way through.

    • SecondsCount's avatar
      SecondsCount
      Sophomore
      8 years ago
      We cannot back up to view what already started, with DISH. All of the Hughes Net customers I read about are unhappy, and have all been threatened with early termination fees. When two years have passed, HughesNet is going to witness an immense migration, and justice will be served.
      • Amanda's avatar
        Amanda
        Moderator
        8 years ago

        Hi everyone,

         

        Please see GabeU and BirdDog's posts regarding Video Data Saver. If you turn it off and the buffering stops, this is because the video service (in this case an on-demand provider) is hard set to HD either by the provider or the user. It is worthwhile checking to see if this can be changed from your end, but if not, our recommendation is to download video with the data saver turned off overnight so it does not impact your data usage.

         

        If turning off Video Data Saver does not resolve your issue, please let us know. Keep in mind this is all dependant on your account having monthly plan data remaining.

         

        ~Amanda