Forum Discussion

Segaofice's avatar
Segaofice
Freshman
5 years ago

I can't log into the mobile app

When I try to log into the mobile app it just tells me opps can't retrieve information. When I put in the wrong info it let's me know, so it knows I have the username and password correct. I also made...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi segaofice,

     

    Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

     

    If you have other concerns with regards to log in, please let me know.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Hi segaofice,

 

Thanks for reaching out, let me check with our devs regarding login and I'll post back once I have any updates or additional questions for you.

 

-Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi segaofice,

 

Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

 

If you have other concerns with regards to log in, please let me know.

 

Thanks,

Liz

  • Segaofice's avatar
    Segaofice
    Freshman
    5 years ago
    I will try that when I get home and report back if that works, thank you.
    • Segaofice's avatar
      Segaofice
      Freshman
      5 years ago
      Looks like that works great, thank you for all the help.
      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Good morning Segaofice,

         

        Wonderful! Thanks for confirming. Have a great rest of your week!

        -Liz