Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
12 months ago

HughesNet Mobile not updating on iOS

Hi mods,

 

The HughesNet Mobile app is not updating on iOS.  It starts updating, and as soon as it gets to the end, it stops, then goes into a cycle of trying to update but failing just as it hits the end of the update. Does not show an error message. Happened on iPad and iPhone, on the HN network and others. Could you let the engineers know, please?

 

Had to finally delete the apps and download from the app store, which installed the new version. Still, would have liked to be able to just update it, as the update was a very small file, unlike the whole app. 

 

Edited to add some more info. 

Performance
  • Amanda's avatar
    Amanda
    Moderator
    12 months ago

    Hey maratsade,

     

    Thanks for the information; I will pass your experience along. if you can also send over some details like the iPad generation and iOS version, I can update the developers later.

     

     

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      12 months ago

      Hi Amanda,

      Here you go:

       

      IPad 14, 4th gen, iPad OS 17.1.2

      • Jay's avatar
        Jay
        Moderator
        12 months ago

        Hey maratsade,

        I'm jumping in for Amanda here. Do you happen to recall the version of the mobile app you were on when you tried to update?

         

        -Jay