Forum Discussion

molli0707's avatar
molli0707
Freshman
4 years ago

new customer - mobile super slow vs laptop

new to hughesnet and although laptop is not the fastest i can use it  - however, on mobile, using the SAME wifi etc it is painfully slow - i.e. just bringing up a simple site like cbssports.com take >1min at least.

 

any ideas? phone is pixel 5 - in great condition - no issues anywhere else and only started once i got hughesnet and connected to their wi

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Have you done any troubleshooting?  For example, restarted everything (included the modem), switched to the 5 GHz radio to see if it makes a difference, used a different browser, etc.? And also, you're sure the phone is actually connected to the wifi? 

    • molli0707's avatar
      molli0707
      Freshman

      i have- completed all those steps and yes, phone is def connected to wifi. not sure what else 

       

      the 5ghz tried as well

       

      i do a testmy.net for laptop and it's anywhere b/t 15-40 Mbps - but on Mobile its like 100 Kbpx

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Thank you for your reply. I have no other suggestions, but  I hope maybe one of the reps here ( Liz , Damian , Remy ) will have suggestions or troubleshooting steps for you.