Forum Discussion
I keep losing connection
Good morning cherylaoife,
I'm glad you found the community, thank you for posting. Glad to see service is stable again. I'm able to run diagnostics on your site, and while everything is working well now, I would recommend a dish realignment. If you get in touch with business/SME support in the future should you run into intermittent connectivity, I would request a tech for a realignment, even if the diagnostics still show everything as OK at that time.
-Liz
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week!
Thanks to everyone who responded and helped me maintain what little sanity I had left.
Your gateway is in Gilbert, AZ, but the weather there looks fine, so it's not that.
It's possible that your modem is the problem, but it could also be a number of other things. The reps will have to run remote diagnostics on your HughesNet equipment in order to determine just what the cause is. Unfortunately, they're off until Monday. If you can wait until then I'm sure the reps will be able to help you, but being that it sounds like you can't wait due to the reason for you needing the internet, I'd advise calling 866-347-3292 to get help sooner.
However, if you have a business account you should call 800-347-3272. If it is a business account, you'll likely have to get help from the phone reps through that number, as the reps here can only help with residential subscriber issues.
Sorry I couldn't be of more help. :(
