Forum Discussion
I keep losing connection
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my ...
Good morning cherylaoife,
I'm glad you found the community, thank you for posting. Glad to see service is stable again. I'm able to run diagnostics on your site, and while everything is working well now, I would recommend a dish realignment. If you get in touch with business/SME support in the future should you run into intermittent connectivity, I would request a tech for a realignment, even if the diagnostics still show everything as OK at that time.
-Liz
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week!
Thanks to everyone who responded and helped me maintain what little sanity I had left.
I’m just curious, is your dish mounted on a post outside, or is it on the roof?
MarkJFine Hi Mark, Mounted on a pole outside. This isn't the first time this has happened. I had a brief 'episode' of this a month or so ago. It seemed to clear up on its own. I did contact Customer Support who ran tests and couldn't find a problem. They wanted me to call, which I couldn't do and told them so. They never responded after that and the problem seemed to clear up. Until yesterday morning.
MarkJFine wrote:
I’m just curious, is your dish mounted on a post outside, or is it on the roof?
I'm not sure how much, if anything, the reps on this site can do for you, because this site is for residential accounts only, so the reps have little access to the business side. But they may be able to do something this coming week.
EDIT: do you have access to a cellular phone?
- maratsade I get that. It's just nice to be able to chat with you all about it because I'm totally frustrated otherwise. Accounts are one thing and technical issues with equipment are another. It still seems to me that the modem is the issue, based on the way all the lights kept going off and on and flashing, etc. I was able to get an email submitted to Customer Support, so I'm hoping I'll get a useful response. And I do have connectivity at the moment.
maratsade wrote:I'm not sure how much, if anything, the reps on this site can do for you, because this site is for residential accounts only, so the reps have little access to the business side. But they may be able to do something this coming week.
You're welcome to post here, Cheryl. No problem at all, and anyone who can help will help as much as they can, no worries.
Do you have any cell phone access where you're at?
cherylaoife wrote:
It still seems to me that the modem is the issue, based on the way all the lights kept going off and on and flashing, etc.The lights react to issues that aren't related to the modem, as well. Though it may very well be the modem, when there's a problem with such it's normally continual. I don't mean continual as in constant, but rather not intermittent. But, anything is possible. Hopefully you'll get a response to your email and they'll be able to figure out what's going on.
- maratsade I do have a cell phone but reception here is very poor and is mostly useless except for texting and emails.
maratsade wrote:You're welcome to post here, Cheryl. No problem at all, and anyone who can help will help as much as they can, no worries.
Do you have any cell phone access where you're at?
- GabeU Things finally rectified - again - and seem to have been stable since about 8:30a yesterday morning. I was able to send an email through the website Customer Support portal and the reply just told me to call the business account number. AFTER I told them in the email that I don't have phone service where I'm at. I'm not driving 30 miles to make a phone call so they can tell me I have to be at the location with the problem - been there done that with DISH. Not only that, but if it's stable they probably won't find anything wrong if they do system tests.
Not sure if you want to reveal this, and it's fine if you don't want to say, but I'm curious: what state are you in?
- maratsade California. In a rural area in a rural county. Our county has 18000 population. Yes, you read that right - 18 thousand in our entire county. Yosemite National Park in is our county too. Our county Board of Supervisors are not too interested in bringing the county into the 21st century. It would be nice if we could just get to the 20th century.
Wow. I think I know what county you're in. Too bad the county's so against bringing tech; in this day and age that's silly and I imagine it can be dangerous too.
