Forum Discussion
I keep losing connection
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my ...
Good morning cherylaoife,
I'm glad you found the community, thank you for posting. Glad to see service is stable again. I'm able to run diagnostics on your site, and while everything is working well now, I would recommend a dish realignment. If you get in touch with business/SME support in the future should you run into intermittent connectivity, I would request a tech for a realignment, even if the diagnostics still show everything as OK at that time.
-Liz
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week!
Thanks to everyone who responded and helped me maintain what little sanity I had left.
You're welcome Cheryl, we hope to get your internet up and running normally again quickly!
-Liz
UPDATE 02/13/2020: Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week!
Thanks to everyone who responded and helped me maintain what little sanity I had left.
Excellent news, cherylaoife !
Great. Guess this was one of those c) all of the above things.
That's great news! I'm glad it's now fixed, and that it may be even better than it was prior to the issue starting certainly doesn't hurt.
Thank you for letting us know. :) :) :)
Good morning cherylaoife,
That's excellent news, I'm glad the tech sorted all that for you. Thank you for coming back with an update!
Thanks,
Liz
