Forum Discussion

cherylaoife's avatar
cherylaoife
Sophomore
5 years ago

I keep losing connection

UPDATE 02/13/2020:  Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my ...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning cherylaoife,

     

      I'm glad you found the community, thank you for posting. Glad to see service is stable again. I'm able to run diagnostics on your site, and while everything is working well now, I would recommend a dish realignment. If you get in touch with business/SME support in the future should you run into intermittent connectivity, I would request a tech for a realignment, even if the diagnostics still show everything as OK at that time.

     

    -Liz

     

  • cherylaoife's avatar
    cherylaoife
    5 years ago

    Liz 

    maratsade 

    GabeU 

    MarkJFine

     

    UPDATE 02/13/2020:  Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week!

     

    Thanks to everyone who responded and helped me maintain what little sanity I had left.

     

     

     

Liz's avatar
Liz
Moderator

You're welcome Cheryl, we hope to get your internet up and running normally again quickly!

 

-Liz

 

cherylaoife's avatar
cherylaoife
Sophomore
5 years ago

Liz 

maratsade 

GabeU 

MarkJFine

 

UPDATE 02/13/2020:  Finally got a tech to pay a visit late yesterday. Not only was the dish out of alignment but the modem and power pack had to be replaced. So it was a combo of the 2. And I now my system is a little bit faster than it was before the issues cropped up last week!

 

Thanks to everyone who responded and helped me maintain what little sanity I had left.

 

 

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Excellent news, cherylaoife !

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    Great. Guess this was one of those c) all of the above things.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    cherylaoife 

     

    That's great news!  I'm glad it's now fixed, and that it may be even better than it was prior to the issue starting certainly doesn't hurt.   

     

    Thank you for letting us know.  :) :) :) 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning cherylaoife,

     

    That's excellent news, I'm glad the tech sorted all that for you. Thank you for coming back with an update!

     

    Thanks,

    Liz