Forum Discussion
I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is the...
Right now I currently don't have any logs, since it looks like there aren't any devices connected to produce data usage activity. This could be simply you're not on the site and no one's using the service at this time. What I am able to see is the amount of data still remaining on the cycle, which currently shows me about 22 GB. I refreshed every couple of minutes to see if it shows any activity, but there was no change.
Seems like everything's in order based on your screenshots, that's great! There is a chance that the marginal alignment may have been causing packet loss which would show an increase of ghost data usage. I reviewed your account in the past to see if our logs showed any packet loss, and I did see between July and August is when this started. With that alignment being fixed, I would say that it's possible it fixed itself.
-Brooke
MarkJFine wrote:
Brooke wrote:197 GB used within the past two days.
👀 👀 👀
I don't even know how that's possible. Even if someone had the 50/50 plan, and they started from scratch, the other 97GB would still take a little over 77 hours at the top FAP speed of 3Mbps.
Plus, the OP has the 30/50 plan, and they're apparently already out of data. But, even if it had just rolled over, it still doesn't make sense. I just don't get it.
The only way I can see it is a LOT of data tokens.
