Forum Discussion

ryry117's avatar
ryry117
Sophomore
7 years ago

I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone

So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is the...
Data
Data Management
Hughesnet
loss for no reason
rep
  • Brooke's avatar
    Brooke
    7 years ago

    Right now I currently don't have any logs, since it looks like there aren't any devices connected to produce data usage activity. This could be simply you're not on the site and no one's using the service at this time. What I am able to see is the amount of data still remaining on the cycle, which currently shows me about 22 GB. I refreshed every couple of minutes to see if it shows any activity, but there was no change.

     

    Seems like everything's in order based on your screenshots, that's great! There is a chance that the marginal alignment may have been causing packet loss which would show an increase of ghost data usage. I reviewed your account in the past to see if our logs showed any packet loss, and I did see between July and August is when this started. With that alignment being fixed, I would say that it's possible it fixed itself. 

     

    -Brooke

ryry117's avatar
ryry117
Sophomore

Brooke

 

The test is finally completed! And here are the results. 

 

 

Done over a period close to 8 hours.

 

Nothing really telling, at least for me, here. Only more headscratching. At first glace, it looks like it is not the Hughesnet modem using any data. Now, I have a hard time believing that wasn't what was happening before, but the problem seems to have disappeared for now. Maybe the logs will show something different?

 

All I can say is I'm glad we got the satellite issue fixed, and if I'm ever seeing impossible data drainage of 97GBs over a period of two days with a top speed of 3Mbps which would take a minimum of 77 hours, we'll have to look into this issue again :smileyvery-happy:

 

Maybe a few restarts of the router and the satellite realignment caused the modem to correct itself? Who knows. 

 

 It'll be interesting to see what the logs say.

Brooke's avatar
Brooke
Alum
7 years ago

Right now I currently don't have any logs, since it looks like there aren't any devices connected to produce data usage activity. This could be simply you're not on the site and no one's using the service at this time. What I am able to see is the amount of data still remaining on the cycle, which currently shows me about 22 GB. I refreshed every couple of minutes to see if it shows any activity, but there was no change.

 

Seems like everything's in order based on your screenshots, that's great! There is a chance that the marginal alignment may have been causing packet loss which would show an increase of ghost data usage. I reviewed your account in the past to see if our logs showed any packet loss, and I did see between July and August is when this started. With that alignment being fixed, I would say that it's possible it fixed itself. 

 

-Brooke