Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

incomplete internet?

Good morning,      We are experiencing some trouble with our internet.  I can receive email but I can't send email.  We are also unable to stream anything.  What could the problem be?   Thanks, M...
Performance
  • maratsade's avatar
    maratsade
    4 years ago

    Maybe try clearing your DNS cache:


    1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

    2. Unplug the modem's power from the wall socket.

    3. Wait a minute, then plug the modem back in.

    4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

  • MarkJFine's avatar
    MarkJFine
    4 years ago

    Email issue may be something unrelated. The streaming issue was caused by a corrupted DNS cache entry that propagated across your LAN. In general, if something isn't working correctly, try to immediately reboot the modem before it propagates across the network and is picked up by peripheral devices. If it still doesn't work, if can be rectified by doing the procedure maratsade provided, which also clears the bad entry on those peripheral devices.

hooterville's avatar
hooterville
Senior

Hi maratsade,

 

     It says 0.0.0 fully operational, but it clearly is not

 

Mary S.

 

hooterville's avatar
hooterville
Senior
4 years ago

Also, when we try to stream something we get a message that says that the network is unstable,

 

Mary S.

  • MarkJFine's avatar
    MarkJFine
    Professor
    4 years ago

    Try rebooting the modem by going here.

    • hooterville's avatar
      hooterville
      Senior
      4 years ago

      Nope, still not working.

       

      Mary S.

    • hooterville's avatar
      hooterville
      Senior
      4 years ago

      By the way MarkJFine,

       

           When I clicked on your link I got this -  So I restarted the modem by unpluggin it.

      Your connection is not private

      Attackers might be trying to steal your information from 192.168.0.1 (for example, passwords, messages, or credit cards). Learn more

      NET::ERR_CERT_AUTHORITY_INVALID
       

      This server could not prove that it is 192.168.0.1; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection.

      Proceed to 192.168.0.1 (unsafe)

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        Maybe try clearing your DNS cache:


        1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

        2. Unplug the modem's power from the wall socket.

        3. Wait a minute, then plug the modem back in.

        4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.