Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

incomplete internet?

Good morning,      We are experiencing some trouble with our internet.  I can receive email but I can't send email.  We are also unable to stream anything.  What could the problem be?   Thanks, M...
Performance
  • maratsade's avatar
    maratsade
    4 years ago

    Maybe try clearing your DNS cache:


    1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

    2. Unplug the modem's power from the wall socket.

    3. Wait a minute, then plug the modem back in.

    4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

  • MarkJFine's avatar
    MarkJFine
    4 years ago

    Email issue may be something unrelated. The streaming issue was caused by a corrupted DNS cache entry that propagated across your LAN. In general, if something isn't working correctly, try to immediately reboot the modem before it propagates across the network and is picked up by peripheral devices. If it still doesn't work, if can be rectified by doing the procedure maratsade provided, which also clears the bad entry on those peripheral devices.

hooterville's avatar
hooterville
Senior

By the way MarkJFine,

 

     When I clicked on your link I got this -  So I restarted the modem by unpluggin it.

Your connection is not private

Attackers might be trying to steal your information from 192.168.0.1 (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID
 

This server could not prove that it is 192.168.0.1; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection.

Proceed to 192.168.0.1 (unsafe)

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Maybe try clearing your DNS cache:


1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

2. Unplug the modem's power from the wall socket.

3. Wait a minute, then plug the modem back in.

4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

  • hooterville's avatar
    hooterville
    Senior
    4 years ago

    Hello Maratsade,

     

         I did as you suggested.  We are able to stream now, but I am still unable to send emails.

     

    Mary S.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Mary, I'm glad you can stream again.  As for emails, do they work if you use HughesNet webmail on the site, as opposed to via a mail app?

      • hooterville's avatar
        hooterville
        Senior
        4 years ago

        Hi Maratsade,

         

             I've tried sending from my computer and from my phone using the mail app broth from home with hughesnet wifi, without hughesnet internet and just cellphone data and I also tried at the store today with the store's internet.  When ever I try to send an email from my computer it says message not delivered.  when I try sending from my phone is says the connection to the server failed.

         

        Mary S.

    • MarkJFine's avatar
      MarkJFine
      Professor
      4 years ago

      Email issue may be something unrelated. The streaming issue was caused by a corrupted DNS cache entry that propagated across your LAN. In general, if something isn't working correctly, try to immediately reboot the modem before it propagates across the network and is picked up by peripheral devices. If it still doesn't work, if can be rectified by doing the procedure maratsade provided, which also clears the bad entry on those peripheral devices.