Forum Discussion
incomplete internet?
Good morning, We are experiencing some trouble with our internet. I can receive email but I can't send email. We are also unable to stream anything. What could the problem be? Thanks, M...
Maybe try clearing your DNS cache:
1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)
2. Unplug the modem's power from the wall socket.
3. Wait a minute, then plug the modem back in.
4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.Email issue may be something unrelated. The streaming issue was caused by a corrupted DNS cache entry that propagated across your LAN. In general, if something isn't working correctly, try to immediately reboot the modem before it propagates across the network and is picked up by peripheral devices. If it still doesn't work, if can be rectified by doing the procedure maratsade provided, which also clears the bad entry on those peripheral devices.
By the way MarkJFine,
When I clicked on your link I got this - So I restarted the modem by unpluggin it.
Your connection is not private
Attackers might be trying to steal your information from 192.168.0.1 (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_AUTHORITY_INVALID
This server could not prove that it is 192.168.0.1; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection.
Maybe try clearing your DNS cache:
1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)
2. Unplug the modem's power from the wall socket.
3. Wait a minute, then plug the modem back in.
4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.
Hello Maratsade,
I did as you suggested. We are able to stream now, but I am still unable to send emails.
Mary S.
Mary, I'm glad you can stream again. As for emails, do they work if you use HughesNet webmail on the site, as opposed to via a mail app?
Hi Maratsade,
I've tried sending from my computer and from my phone using the mail app broth from home with hughesnet wifi, without hughesnet internet and just cellphone data and I also tried at the store today with the store's internet. When ever I try to send an email from my computer it says message not delivered. when I try sending from my phone is says the connection to the server failed.
Mary S.
Email issue may be something unrelated. The streaming issue was caused by a corrupted DNS cache entry that propagated across your LAN. In general, if something isn't working correctly, try to immediately reboot the modem before it propagates across the network and is picked up by peripheral devices. If it still doesn't work, if can be rectified by doing the procedure maratsade provided, which also clears the bad entry on those peripheral devices.
