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Mommabird's avatar
Mommabird
Freshman
7 years ago
Solved

Intermittent connectivity, 12.1.9 and many other state codes :-(

For three weeks, we've had random drops in connectivity - ranging from all good to NO connectivity.  Most common state code is 12.1.9, but also have received 12.7.2 or 21.2.1 or 12.2.2.  At one time ...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hi there Mommabird!

     

    It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

     

    The site visit will be free of charge and someone will contact you to confirm the visit date and time.

     

    Thanks,

    Amanda

  • Mommabird's avatar
    Mommabird
    7 years ago

    Thank you!  I will wait to hear from someone!

gaines_wright's avatar
gaines_wright
Tutor
7 years ago
Mommabird wrote:
Our dish is mounted on our roof.  We had a big snowfall just before this happened, and at first I thought that snow sliding off the roof may have bumped the dish enough to have it off-target.............

 

  I've always avoided mounting anything on my roof.  Just a leak waiting to happen IMO.  Cost a little more to

put it on the ground, but I'll gladly pay the difference.  Plus it's a lot easier to work on if it's on the ground.

 

  If it is an alignment problem, I'd consider moving the dish off the roof.

 

  I live in Florida, so I never have to worry about sliding snow.  Maybe another good reason not to have a dish mounted on the roof.