Forum Discussion

Mommabird's avatar
Mommabird
Freshman
6 years ago

Intermittent connectivity, 12.1.9 and many other state codes :-(

For three weeks, we've had random drops in connectivity - ranging from all good to NO connectivity.  Most common state code is 12.1.9, but also have received 12.7.2 or 21.2.1 or 12.2.2.  At one time ...
Performance
  • Amanda's avatar
    Amanda
    6 years ago

    Hi there Mommabird!

     

    It looks like over the past few months the antenna has steadily gone out of alignment, or the line of sight has degraded. I see from the last visit that the line of sight is adequate but I can see how some growth on the tree would impact the service. Generally, leaf or plant growth shows itself by a declining signal over time - exactly what I see on my end. I can send a technician out, but in the next year or so it may happen again. I recommend having the tree trimmed.. or the way my mother used to do it - a rope hugging the branch(es) and tilting them away :)

     

    The site visit will be free of charge and someone will contact you to confirm the visit date and time.

     

    Thanks,

    Amanda

  • Mommabird's avatar
    Mommabird
    6 years ago

    Thank you!  I will wait to hear from someone!

MarkJFine's avatar
MarkJFine
Professor

12.1.9 means a high transmit error rate noted from you at the gateway.
12.7.2 indicates a problem receiving an intial transmit acknowledgement at startup.

The other two are likely by-products of these as one (21.2.1) is normally part of the dish re-acquiriing the satellite and establishing a path to the gateway.

 

If the snow's now cleared and it looks unobstructed, and you still have unusually poor service, it's quite possible there's an alignment issue. Will likely need an admin to peer in with some diagnostics to be sure what the problem could be.

Mommabird's avatar
Mommabird
Freshman
6 years ago

That makes sense, thanks so much for the help!  Hoping admin will weigh in too.